The Maryland Transit Administration, MTA, is committed to full accessibility in all of our programs, services and activities so that no person is excluded from participation based on their disability, as provided by the Americans with Disabilities Act (ADA) of 1990 and Section 504 of the Rehabilitation Act of 1973. The MTA provides various auxiliary aids and services upon request, including alternate formats and relay services for better communication with people with disabilities.
Public Services (State and local government services)
MTA will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to participate in all of its programs, services, and activities.
Requests for special assistance or additional accommodations should be made in advance. For low vision or blind persons requesting printed material in alternate formats: Braille requires a three week notice; American Sign Language (ASL) interpreters require one week notice. The ADA does not require the agency to provide accommodation that would change the nature of MTA’s programs or services, or that would impose an undue hardship is not required by the ADA.
To request auxiliary aids services or request an alternate format for MTA programs, please call the MTA Transit Information Contact Center at 410-539-5000 • Toll Free 866-743-3682 • MD Relay 711.
You may also contact the MTA ADA Coordinator in the Office of Equal Opportunity and Compliance at 410-767-3944 or email@example.com.
If you believe you have been subjected to discrimination by MTA employees or policies based on your disability, you may file a complaint.
Complaints must be submitted in writing and should include the following information:
The ADA department, in the Office of Equal Opportunity Compliance Programs, provides support to MTA departments in all matters relating to compliance with federal, state, and local equal access regulations. It is MTA’s resource for current and consistent advice and assistance to customers, employees, and the general public on ADA matters.
All MTA transit services are accessible to individuals with disabilities.