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Americans With Disabilities Act

Equal Access for Person with Disabilities

The Maryland Transit Administration, MTA, is committed to full accessibility in all of our programs, services and activities so that no person is excluded from participation based on their disability, as provided by the Americans with Disabilities Act (ADA) of 1990 and Section 504 of the Rehabilitation Act of 1973. The MTA provides various auxiliary aids and services upon request, including alternate formats and relay services for better communication with people with disabilities.

What is the ADA?

  • A Federal Civil Rights law
  • Gives protection to individuals with disabilites
  • Guarantees equal opportunity for all individuals with disabilities in:
  1. Public Services (State and local government services)

  2. Public Accommodations

  3. Telecommunications

  4. Miscellaneous Provisions

Reasonable Accommodations or Modifications to Policies and Procedures

MTA will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to participate in all of its programs, services, and activities. 

Requests for special assistance or additional accommodations should be made in advance.  For low vision or blind persons requesting printed material in alternate formats: Braille requires a three week notice; American Sign Language (ASL) interpreters require one week notice.  The ADA does not require the agency to provide accommodation that would change the nature of MTA’s programs or services, or that would impose an undue hardship is not required by the ADA. 

Requests for Auxiliary Aids and Services or Alternate Formats    

To request auxiliary aids services  or request an alternate format for MTA programs, please call the MTA Transit Information Contact Center at 410-539-5000 • Toll Free 866-743-3682 • MD Relay 711. 

You may also contact the MTA ADA Coordinator in the Office of Equal Opportunity and Compliance at 410-767-3944 or bplano@mta.maryland.gov.

How to file a complaint

If you believe you have been subjected to discrimination by MTA employees or policies based on your disability, you may file a complaint.

Complaints must be submitted in writing and should include the following information:

  • Your name, address, (telephone number(s), and email address.
  • A description of how you believe you were discriminated against. Include the date, time, and location the incident occurred (be specific), and the names and contact information of any witnesses.
  • Complaints may be submitted in any of the following methods:
  1. Mail to
    Office of Equal Opportunity Compliance Programs
    Maryland Transit Administration
    6 Saint Paul Street, Baltimore, Maryland 21202
  2. Email to bplano@mta.maryland.gov
  3. Online at http://mta.maryland.gov/complaints
  • For additional information, please call the MTA Transit Information Contact Center at 410-539-5000 • Toll Free 866-743-3682 • TTY 410-539-3479
  • Questions may also be directed to Bart Plano, MTA ADA Coordinator at 410-767-3779 or at bplano@mta.maryland.gov

MTA Office of Equal Opportunity Compliance Programs

The ADA department, in the Office of Equal Opportunity Compliance Programs, provides support to MTA departments in all matters relating to compliance with federal, state, and local equal access regulations. It is MTA’s resource for current and consistent advice and assistance to customers, employees, and the general public on ADA matters.

All MTA transit services are accessible to individuals with disabilities.

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