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BALTIMORE, MD (MARCH 21, 2013) – The Maryland Transit Administration (MTA) announced Tony Brown as its Top Bus Operator of the year, an initiative designed to recognize peak performers within the agency.
“Tony Brown is one of our best,” said MTA Administrator Ralign T. Wells. “He takes the job seriously and exemplifies what we want to see in our operators: someone who always has public service in mind. Tony maintains an outstanding safety record and I’m proud to name him MTA’s Top Operator of the year.”
The Top Operator of the Year award is determined by data tracked through the Performance Evaluation and Reward Criteria (PERC) system. Employees are ranked based upon their performance associated with accidents, attendance, logging in on the radio and farebox, and on-time performance. The operator with the best combined score in these four areas is then selected as the Top Operator of the Year. This ranking system allows the MTA to identify the top achievers and the employee with the best overall score is named Top Operator of the year.
The MTA established PERC as a way to track the positive performance levels of operators and rank their level of accomplishments in four key areas. “Professional bus operators do so much more than just drive a large vehicle,” said Administrator Wells. “Tony typifies so many of our great MTA operators who combine demonstrated skills with an outstanding attitude to provide quality service for our customers.”
The MTA recognizes that consistently performing the duties of a professional Bus Operator are very challenging and encourages employees to meet performance measures associated with this position. The PERC system is critical to the MTA’s success and has enabled the organization to establish a formal, unbiased recognition program based on measurable criteria. This boosts employee morale, creates friendly competition among divisions and encourages high levels of performance from our bus operators.
The same criteria were used to determine the MTA’s Top Division of the Year. That award was given to the MTA’s Eastern Division.
Brown joined the MTA in 1991. He works at MTA’s Northwest Bus Division. The 22-year veteran is an avid car buff and enjoys spending time with his family.
MTA employs more than 1,200 bus operators who transport more than 240,000 people per day, doing all they can to help passengers reach their destinations safely and on time.
The MTA is a multi-modal agency which operates Local Bus, Light Rail, Metro Subway, Mobility, Commuter Bus and MARC Train service.
For the latest information on MTA service, passengers are urged to check the MTA website at www.mta.maryland.gov. Customers can also call the MTA Transit Information Center Monday through Friday from 6 a.m. to 11 p.m. at 410-539-5000. TTY 410-539-3497. To sign up for email about service modifications and delays, go to www.mta.maryland.gov/enotifications. Visit MTA’s Facebook page at https://www.facebook.com/mtamaryland or Twitter feed at http://twitter.com/mtamaryland for more sources of updated information.
MEDIA CONTACTS: Terry Owens Joe Sviatko
Office: 410-767-3936 Office: 410-767-3935
Cell: 443-804-8522 Cell: 443-418-5732