MTA Mobility Service Changes for 2012

• Service Area Changes

MTA is adjusting the Mobility service area to comply strictly with federal regulations, which state that Mobility services provided within ¾ of a mile from all fixed routes, excluding Commuter Bus and MARC Train service.

• Conditional Eligibility

Places conditions on some individuals who can ride fixed-route services at certain times, under certain circumstances.

Enables participants to reserve Mobility service for times when their abilities do not permit them to ride the regular MTA fixed-route transit services.

MTA may require a functional assessment completed by a certified physical or occupational therapist as part of the determination process.

• Revised No-Show Policy

Mobility customers with repeated no-show occurrences face the possibility of a temporary loss of service, so that Mobility can better serve the vast majority of its customers.

• Travel Training

Is an opportunity for customers to expand their travel options by learning to ride fixed-route transportation services confidently.

Covers entering and exiting vehicles, finding stops, and reading schedules for MTA Local Bus, Light Rail and Metro Subway.

Is voluntary and the successful completion of travel training will not affect a customer’s current or future Mobility status.

For more information, contact the MTA:

Email                               
mobilitycomments@mta.maryland.gov

Mail
Mobility Customer Service
4201 Patterson Avenue, 2^nd Floor, Baltimore, MD 21215-2222

Phone
410-764-8186/8254 or MD Relay Service 711

Website
www.mta.maryland.gov