MARC Riders Guide
General Information
MARC Train Service is operated under contract with the National Railroad Passenger Corporation (Amtrak) and CSX Transportation.
While every effort is made to maintain published schedules, the train schedules, fares and other information shown in MARC timetables and this brochure are subject to change without notice. Neither the Maryland Transit Administration (MTA), Amtrak nor CSX Transportation assume responsibility for inconvenience or damages resulting from missed stops, canceled or delayed trains, failures to make connections, or shortages of equipment.
MTA Office of Customer Information, 6 Saint Paul Street, Baltimore,MD 21202-1614 or MARC@mtamaryland.com
MTA E-mail News & Update Service
Want to stay on top of important MTA Bus, Light Rail, Metro Subway and MARC news? Plus, get critical information on schedule changes, delays and cancellations conveniently on your home or office computer, or your cellphone?
Registration is easy and free. Go to mta.maryland.gov and click on "E-mail Notifications."
Security
Passengers will not be allowed to board trains at Washington, DC until the track is posted. We ask that you cooperate with train crews and ushers by remaining within the station waiting area until the train is ready for boarding.
- Keep your personal belongings with you at all times.
- Be alert to other passengers and remind them if they leave any parcels behind.
- Report any suspicious individuals or behavior to your conductor or a station agent.
- Unattended baggage and packages are subject to search and possible destruction. We ask your
- cooperation in making sure you have all your personal possessions when leaving the train.
Train Conductor
The conductor is in charge of the train. Please be governed by the instructions of the conductor while riding any MARC Train, and feel free to contact the conductor regarding any service problems. Persons needing assistance should contact the conductor in advance of their deboarding station.
Baggage
Only items which can be safely and easily carried by the passenger may be brought on the train. There is no checked baggage on MARC Trains. The following items are not permitted on trains: non-folding baby carriages, bicycles (except folding bikes), surfboards, skis, and any items which can cause safety hazards or inconvenience to other passengers. For safety reasons, folding bicycles and hard-sided luggage are not allowed in the overhead racks. Lockers for bikes are available at many stations.
Call 410-767-8749 for details.
Lost And Found
Lost items may be turned in at any endpoint location, so passengers should call the appropriate origin or destination Lost and Found offices to check for lost articles and tickets. See MARC website at mta.maryland.gov for more details.
MARC Station Lost And Found Offices
| Washington, DC–Union Station |
202-906-3109 |
| Baltimore Penn Station |
410-291-4267 |
| Frederick Station |
301-682-9716 |
MARC Riders Advisory Council
MARC riders are represented by an all volunteer advisory council that meets monthly in Washington, DC. See the Council website for more details: www.marcriders.com. To contact them with any questions please email at: marccouncil@mtamaryland.com.
Pets and Service Animals
Only small pets, confined in closed carriers, are permitted on MARC Trains. Service animals accompanying passengers with disabilities are welcome onboard.
Standees
For safety and consideration of other passengers, please do not stand in aisles when seats are available. Standing is never allowed on stairs or in vestibules. Conductors will direct standing passengers to seats when available. Please remain in your seat until shortly before arriving at your station for your own safety and as a courtesy to others.
Smoking
Smoking is not permitted on MARC Trains, inside stations and waiting rooms, nor on the platform at Washington, DC Union Station.
Courtesy Considerations While Riding
- No seats are reserved on MARC Trains. Please do not inconvenience others by holding seats or blocking seats with parcels or items of clothing.
- Each train has one or more cars equipped to handle the special travel needs of passengers needing securement of mobility devices.
- Please do not place feet, food or beverages on seats, even when protected by newspapers or other coverings.
- Maryland law requires that any audio device must be used with a headset, and the volume kept to a level that will not disturb others, while in public areas and onboard trains.
- Please help keep MARC Trains clean by depositing trash in designated receptacles on the train or on platforms.
Unruly Passengers
Improper conduct, intoxication, offensive actions or language that is objectionable to other passengers and disruptive to the safe operation of the train is not permitted. Passengers displaying disorderly conduct will not be transported and will be asked to leave the train. No refunds will be made to passengers who have been removed from the train under these circumstances.
Unaccompanied Children
Children under 8 years of age may not travel unless accompanied by a parent or guardian (16 years of age or older).
Holiday and Severe Weather Schedules
Please note that certain trains will make additional station stops when the S (Special Service) schedule is in effect.These stops are listed in the footnotes for each MARC line. Schedules may also be adjusted during the Christmas and New Year’s holidays. Please consult the MARC timetables.
During periods of severe weather, MARC may also operate these same schedules in order to maintain a more reliable service.
There is no MARC service on New Year's Day, Martin Luther King, Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Thanksgiving Day, the Friday after Thanksgiving, Christmas Day, nor on weekends.
Ticket Purchase Options
MARC has installed Amtrak Quik-Trak self-serve ticketing kiosks at a number of MARC stations, in addition to those that are also served by Amtrak trains. These kiosks sell one-way, weekly, and monthly MARC tickets at both regular and senior/disabled fares. You may pay with an American Express, Discover, MasterCard or Visa card, or with a debit card. You may also use the kiosk to obtain tickets for a previously-booked Amtrak reservation, even at locations where no Amtrak trains stop.
Most MARC stations are unstaffed and feature Amtrak Quik Trak machines. These machines accept all major debit and credit cards. One-way tickets may be purchased on the train when no ticket agent is available, with cash only. tickets purchased on trains are subject to a $3.00 surcharge if the ticket office was open at train departure time. The onboard surcharge of $3.00 is also accessed at locations with a Quik-Trak machine only. Conductors cannot accept any bill denominations above $20.00 for cash fare sales on trains. Passengers presenting bills larger than $20 will be asked to leave the train at the next station that has a ticket vending machine or ticket agent and purchase their ticket.
Tickets can be purchased with cash, major credit cards, SmartBenefits Vouchers or Commuter Choice Maryland vouchers, at any Amtrak ticket office, Odenton MARC Station, and the four Commuter Stores in Virginia. Passengers are required to show photo ID when buying MARC tickets at the ticket windows at Amtrak ticket offices .
SmartBenefits Vouchers and Commuter Choice Maryland vouchers cannot be accepted in excess of the price of a ticket. SmartBenefits Vouchers are accepted only with redeemable values of $1, $10, and $30. MARC tickets may also be purchased online at www.CommuterDirect.com . If you use a WMATA Smart Card and get transit Benefits electronically loaded to the card, you can apply some or all of those benefits toward the purchase of MARC tickets. Contact CommuterDirect.com for details.
Fares and on-train penalties paid in the absence of weekly or monthly tickets will not be credited or refunded. Children under the age of six may ride free with any passenger paying the full fare (limit of two children per full fare passenger). Additional children will be charged the appropriate full fare.
Senior citizens (age 65 and over), persons with disabilities, Medicare card holders and students with Student
Advantage Cards are eligible for reduced fares and may be asked for proof of eligibility at time of purchase or aboard the train. X
Ticket-by-Mail through CommuterDirect.com
Please note that the normal MARC refund policy applies to Ticket-by-Mail (TBM) purchases. Tickets returned after the start of the effective month will be refunded in the percentage indicated by the MARC refund policy contained in the MARC Riders' Guide. The postmark date on any refunded tickets will serve as the basis for refunds. Lost, damaged or stolen tickets will not be refunded or replaced. You will be held financially responsible for all tickets mailed to you. Late payments or returned checks will be cause for termination of participation in the TBM program. The Transit Link Card (TLC) portion ($84.00) of a ticket is not refundable under any circumstances.
One-Way Tickets
Good for one trip in either direction. This ticket is non-refundable and good for 6 months. Not valid for travel on Amtrak.
Monthly Tickets
Good for unlimited use during the calendar month for which the ticket is valid. May be used on selected Amtrak trains. See “Refunds” section to determine refund on monthly ticket.
Transit Link Card through CommuterDirect.com
The Maryland Transit Link Card (TLC) monthly ticket is a combination of MARC monthly and WMATA ticket that
has unlimited monthly use of the Washington, DC Metrorail system, including weekend travel. Cost is $102.00 added to your MARC monthly ticket, and it is available only through Commuter Direct.
Other Uses for MARC Weekly and Monthly Tickets
MARC weekly and monthly tickets can be used to ride Montgomery County RIDE ON buses and MTA Local Bus, Neighborhood Shuttles, Light Rail, Baltimore Metro Subway, MTA Commuter Bus No. 991 between Frederick, MD, Shady Grove and Frederick TransIT.
Lost Tickets
Lost, damaged or stolen tickets are non-refundable and irreplaceable. Do not laminate tickets as this may make them unreadable.
Refunds
One-way tickets are non-refundable. Weekly tickets are refundable if returned no later than 11:59 p.m. the Friday prior to the effective week. Monthly tickets are refundable, based on calendar days, as follows:
Prior to effective month 100%
Days 1-5 75%
Days 6-10 50%
Any questions about refunds should be directed to:
(410) 767-3999 or 410-539-3497 (TTY)
Extension of Tickets
Passengers holding weekly, monthly, or Ten-Trip tickets wishing to travel to a point beyond their ticketed zone
destination must pay the appropriate one-way fare from their ticketed destination zone to their new destination. Passengers holding one-way tickets may pay the difference in fare between their ticketed and actual destination. No penalty will be charged for tickets extended aboard trains.
Group Tickets (10 or more passengers)
Customers must notify MARC Operations Center two weeks prior to date of travel at 410-454-7010 between the hours of 9:00 a.m. and 12:00 p.m., Monday through Friday.
Ticket Forfeiture
Alteration or mutilation of any ticket, or obtaining a ticket deceptively for the purpose of fraudulent transportation, will result in forfeiture of ticket.
Display of Tickets
Passengers must allow conductors, or any authorized representative, to inspect all tickets or cash fare receipts upon request. Tickets may be inspected more than once during a trip. Tickets must be removed from any carrying case if requested by the conductor and, if presented after date of expiration, must be surrendered. Passengers without valid tickets are subject to removal from train.
OFF-SITE TICKET OUTLETS
Crystal City: 703-413-4287
Rosslyn: 703-525-1995
Ballston: 703-528-3541
Shirlington: 703-820-4981
CommuterDirect.com - 703-228-7433
LOCALLY OPERATED TRANSIT SERVICES WITH MARC TRAIN CONNECTIONS
Frederick County TransIT 301-694-2065
www.co.frederick.md
Downtown Frederick, Monocacy, Point of Rocks stations
Connect-A-Ride/Howard Transit
(Corridor Transportation Corp.) 301-725-4000
www.corridortransit.com
BWI Marshall, Odenton, Savage, Dorsey, Muirkirk, Laurel, and Laurel Racetrack stations
Prince George's County-The Bus 301-883-5656
www.goprincegeorgescounty.com
Greenbelt, College Park, Riverdale, New Carrollton stations
Montgomery County RIDE ON 240-777-7433
www.montgomerycountymd.gov/rideon
Germantown, Metropolitan Grove, Gaithersburg, Washington Grove, Rockville, Kensington,
Silver Spring stations
Harford County Transportation Services 800-924-8646
www.harfordcountymd.gov/services/transportation/
Aberdeen, Edgewood stations
Washington Metropolitan Area Bus Service 202-637-7000
www.wmata.com
Metrobus B30 provides express service between the Greenbelt MARC/Metro Station and
BWI Thurgood Marshall Airport.
UMBC Transit 410-455-2454
www.umbc.edu.transit
BWI Marshall and Halethorpe stations
Ticket Cross-Honoring on Amtrak Trains
MARC weekly and monthly ticket holders (one-way tickets are NOT valid on Amtrak) may ride Amtrak trains that are listed in the MARC timetable at no additional cost. Travel must be in accordance with the zone/city pairs on the ticket, and only on days when MARC service operates. For example, a Washington, DC/Perryville ticket may be used to ride to Aberdeen, but a Washington, DC/Edgewood ticket could not be used to Aberdeen. Passengers may only ride Amtrak trains between the points indicated in the MARC timetable.
MARC weekly and monthly tickets may also be used to ride selected Amtrak “regional” trains on weekends and before and after MARC service hours on weekdays. For details go to mta.maryland.gov and click on “MARC Train,” then “Amtrak Cross Honoring Policies.” Some trains not available at peak hours.
Travel Beyond Washington, DC
Tickets to and from Washington, DC are not valid for travel beyond Washington, DC. Passengers wishing to travel through Washington, DC must have a valid ticket to their final destination. Brunswick Line tickets are not valid for travel to equivalent zones on the Camden and Penn Lines. Penn and Camden Line tickets are cross-honored between the two lines for travel to equivalent zones.
Cross-Honoring of Tickets Table
Tickets sold to points on the Camden or Penn Lines are valid to equivalent destinations on the other line as
shown below:
| MARC via Camden Line |
MARC via Penn Line |
| Washington, DC-Union Station |
Washington, DC-Union Station |
Riverdale, MD
College Park, MD
Greenbelt, MD |
New Carrollton, MD
Seabrook, MD
|
Muirkirk, MD
Laurel, MD
Laurel Park, MD
Savage, MD
Jessup, MD |
Bowie State, MD
Odenton, MD |
Dorsey, MD
St. Denis, MD |
BWI Marshall Airport Rail Station, MD
Halethorpe, MD
|
| Baltimore Camden Station, MD |
West Baltimore, MD
Baltimore Penn Station, MD |
Eligibility for Senior/Disabilities Reduced Fares
Senior citizens (age 65+), Individuals with Disabilities, and Medicare Cardholders must show one of the following to
be eligible for reduced fares on MARC Train:
• A valid MTA Senior/Disability photo ID card, OR
• Any valid government issued photo ID with proof of age, OR
• A valid disability ID from another transit agency and valid government issued photo ID, OR
• A Medicare card and any valid government issued photo ID.
ID for proof of eligibility must be shown at time of purchase and to the conductor onboard the train if requested.
Student Advantage
Discount one-way, weekly and monthly tickets for members of the MARC Train Student Advantage program are
applicable for passengers who present a valid Student Advantage card at the time of purchase, plus a valid
college ID. Discounts available from ticket agents or www.commuterdirect.com only. The discount is not
available for tickets sold at Amtrak Quik-Trak self-service ticketing machines. ID for proof of eligibility must be
shown to conductor onboard the train if requested.
MARC Penn Line
Perryville
650 Broad Street
Perryville, MD 21903
410-642-6429
Aberdeen
18 E Belair Avenue
@ US Rt. 40 East
Aberdeen, MD 21001
410-273-9766
Edgewood
2127 Old Edgewood Road
Edgewood , MD 21040
410-676-1334
Martin State Airport
2710 Eastern Blvd.
Middle River, MD 21220
410-687-2475
Penn Station
1500 N. Charles Street
Baltimore , MD 21202
410-291-4165
Daily
5:30am-9:30pm
West Baltimore
401 Smallwood Street
Baltimore , MD 21223
Halethorpe
5833 Southwestern Blvd.
Baltimore, MD 21227
BWI Marshall Rail Station
2 Amtrak Way
Linthicum , MD 21240
410-672-6169
Odenton
1400 Odenton Road
Odenton , MD 21113
410-674-4885
Bowie State
13900 Old Jericho Park Road
Bowie , MD 20715
Seabrook
6221 Seabrook Road
Lanham , MD 20706
New Carrollton
4300 Garden City Drive @ New Carrollton Metro
Station
New Carrollton, MD 20784
Union Station
Mass. Ave. & First St. N.E.
202-906-3104
Camden Line*
Union Station
Mass. Ave. & First St. N.E.
202-906-3104
Riverdale
3 Queensbury Road
Riverdale , MD 20737
College Park
7202 Bowdoin Avenue
College Park , MD 20740
Greenbelt
5600 Greenbelt Metro Drive
Greenbelt , MD 20770
Muirkirk
7012-B Muirkirk Road
Beltsville , MD 20705
Laurel
22 Main Street
Laurel , MD 20707
301-725-3023
Laurel Racetrack
Laurel Racetrack Rd. between U.S.
1 & Md. 198
Laurel, MD 20725
Savage
9009 Dorsey Run Road
Annapolis Junction, MD 20701
410-880-6249
Jessup
8 Old Jessup Road
Jessup , MD 2079|
Dorsey
7000 Deerpath Rd. @ MD 100
between U.S. 1 & Md. 295
Elkridge, MD 21075
410-579-1623
St. Denis
1734 Arlington Avenue
Baltimore , MD 21227
Camden Line
Baltimore/Camden Station
301 West Camden Street
Baltimore, MD 21230
410-354-1093
Brunswick Line*
Martinsburg , WV
226 E. Martin Street
Martinsburg , WV 25401
304-263-3376
Duffields , WV
5057 Flowing Springs Road
Duffields, WV 25414
Harpers Ferry , WV
120 Potomac Street
Harper's Ferry, WV 25425
Brunswick
100 S. Maple Ave.
Brunswick , MD 21716
301-834-6380
Frederick
100 S. East Street
Frederick , MD 21704
301-682-9716
Monocacy
7800 Genstar Dr.
Frederick, MD 21703
Point of Rocks
4000 Clay Street
Point of Rocks , MD 21777
Dickerson
22211 Mt. Ephraim Rd.
Dickerson , MD 20842
Barnesville
8 Beallsville Road
Boyds, MD 20841
Boyds
15031 Clopper Rd.
Boyds, MD 20841
Germantown
19311 Mateny Hill Rd.
Germantown , MD 20875
301-540-9641
Metropolitan Grove
2 Metropolitan Ct.
Gaithersburg , MD 20885
Gaithersburg
5 S. Summit Ave.
Gaithersburg, MD 20877
301-926-0092
Washington Grove
100 Railroad St.
Gaithersburg , MD 20877
Rockville
307 Stonecrest St.
Rockville , MD 20850
301-762-3455
Garrett Park
11015 Rokeby Ave.
Garrett Park, MD 20852
Kensington
10417 Howard Ave.
Kensington , MD 20902
Silver Spring
1170 Bonifant Street
Silver Spring , MD 20910
Union Station
Mass. Ave. & First St. N.E.
202-906-3104
information (informacion)
| MARC Timetable and Fare Info |
800-325-RAIL |
| MARC E-mail |
MARC@mtamaryland.com |
| MARC Train Status |
www.marctracker.com |
|
MARC Group Travel Reservations Baltimore
|
410-454-7010 |
| MTA Transit Information ( Baltimore) |
410-539-5000 |
| Toll-free Transit Information |
866-743-3682 |
| TTY |
410-539-3497 |
| MTA Directory Assistance |
888-218-2267 |
| MTA Comment Line ( Baltimore) |
410-333-2354 |
| MTA Police (24/7) |
410-454-7720 |
| Commuter Choice Maryland Commuter Benefits |
410-767-8755 |
| CommuterDirect.com |
703-228-7433 |
| Baltimore Camden Station |
410-354-1093 |
| Baltimore Penn Station |
410-291-4267 |
| Brunswick , MD |
301-834-6380 |
| Frederick , MD |
301-682-9716 |
| Martinsburg, WVA |
304-263-3376 |
| Washington , DC–Union |
202-906-3109 |
LOST AND FOUND (PERDIDOS Y ENCONRADOS)
| Baltimore Penn Station |
410-291-4267 |
| Frederick, MD |
301-682-9716 |
| Washington, DC - Union Station |
202-906-3109 |
Connections (conecciones)
| Amtrak |
800-872-7245 |
| Annapolis Transit |
410-263-7964 |
| BWI Marshall Airport |
800-435-9294 |
| Connect-A-Ride ( Laurel) |
301-470-2248 |
| Frederick County TransIT |
301-694-2065 |
| Harford Transit |
410-612-1621 |
| Howard Transit |
800-270-9553 |
| Loudoun Transit |
877-777-2708 |
| Metrorail & Metrobus (DC) |
202-637-7000 |
| Prince George 's Co.–The Bus |
301-883-5656 |
| RIDE ON ( Montgomery County) |
240-777-7433 |
| UM-Shuttle ( College Park) |
301-314-2255 |
| UMBC Shuttle ( Catonsville) |
410-455-2454 |
| Virginia Railway Express (VRE) |
703-684-1001 |
