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The MARC Riders Advisory Council is an independent body that strives to assist the MTA with improving MARC service. The Council consists of 15 members, all of whom are regular MARC commuters. Riders from all three lines serve on the Council, with the goal of representing an accurate cross-section of customers.
|Rafael Guroian, Chair||Camden & Pennemail@example.com|
|Steve Chan, Vice Chair||Pennfirstname.lastname@example.org|
|Christopher T. Field||Pennemail@example.com|
The mission of the MARC Riders Advisory Council (MRAC) is to seek input from a broad range of riders on operational and other issues that affect the MARC commuter rail service and its customers; advise the Maryland Department of Transportation (MDOT) on proposals for ways to resolve such issues in order to improve the MARC system; establish and maintain consistent and responsive communications between the Maryland Transit Administration (MTA)/MARC and its customers in order to improve the quality of service from the customers point of view, to provide for direct input to management about customer perception of service and facilitate inclusion of customer observations into service monitoring and modification and to recommend possible solutions to MDOT leadership and staff so that MDOT can effectively address the diverse concerns of and be more responsive to MARC riders.(Excerpted from MARC Council by-laws, adopted July 17, 2007.)