Additional tools and resources for riders.
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Mobility/Paratransit service is for citizens who are unable to use Local Bus, Metro/Subway or Light Rail service. Mobility/Paratransit service is provided by the MTA via contracts with Veolia Transportation, MV Transportation, and First Transit Inc.Certified Riders may click here for more information or to use PASS Web.
What's PassWeb? Find out here!
Mobility/Paratransit is a specialized transit service available to people, who because of a disability are functionally unable to get to a bus stop, wait unassisted at a stop or station or board or ride a bus or train by themselves.
Mobility/Paratransit is a shared ride service offered from the first exterior door of your home or office to the first exterior door of your destination.
Mobility/Paratransit service is available within three quarters (¾) of a mile of any Local Bus route in Baltimore City and Anne Arundel and Baltimore counties and within three quarters (¾) of a mile radius of a Light Rail or Metro/Subway station. This does not include MARC Train or Commuter Bus routes.
Mobility/Paratransit is available on the same days and during the same hours as any Local Bus, Light Rail or Metro/Subway 365 days a year.
Reservations are accepted during normal business hours seven days a week. You may make reservations by calling Mobility/Paratransit at 410-764-8181 or the free TDD 711 Maryland Relay Service. You can always reach the Late Line 24 hours a day seven (7) days a week.
Customer Care and Certification are open Monday through Friday between 8:30 a.m. and 5:00 p.m.
Cancellations can be made using the IVR system 24 hours a day seven (7) days a week.
The one way fare is $1.85 for eligible riders and their guests. If you are certified to travel with a Personal Care Attendant (PCA) they ride for free. Passengers must pay the exact fare when boarding the bus. A maximum of two children under the age of six (6) may ride free of charge and children over six (6) pay the adult fare of $1.85.
We cannot provide change, nor do we accept round trip fares.
A 20 ride ticket book may be purchased for your convenience at the MTA Transit Store located at 6 Saint Paul Street 1st Floor Baltimore, MD 21202 Monday through Friday between 8:00 AM and 5:00 PM. Call the Transit Store for more information at 410-767-3447 or go on line to MTA.maryland.gov/pass-store to purchase the ticket ride book. Tickets never expire and are valid anytime.
To qualify for Mobility/Paratransit service applicants must have an impairment that substantially limits their ability to independently access, board or ride other MTA services.
If you think you qualify you should call the Mobility Certification office at 410-764-8181, select Option 6 to request an application or click here to download an application.
Be sure to read the directions before completing your part of the application and then send it to your health care provider to fill out. Be sure that your health care provider gives you the original signed application that includes their license number, then call for an appointment to be interviewed.
The Certification Office hours are from 8:30 a.m. to 5:00 p.m. Monday through Friday. Appointments are scheduled between 8:15 a.m. and 2:45 p.m. Please allow up to 2 ½ hours for your interview. Transportation will be provided to the Mobility Certification Office located at 4201 Patterson Ave., Baltimore, MD 21215
Even people from Charm City go on vacation and business trips. If you are an MTA Mobility/Paratransit customer who needs to use ADA Paratransit service in another city or location, we will be happy to assist you, when possible. Your MTA Mobility Paratransit eligibility entitles you to 21 days of use on any other ADA Paratransit service in the USA, each year.
If you are moving to a new location, you will need to apply for eligibility in your new home.
Plan well in advance. If you make contact with the transit agency in the area where you are going about 14-30 days ahead of your arrival, most agencies will have enough time to set up your file, and provide you with enough information to ride with them.
To find an ADA Paratransit provider by searching online, try using the name of the city or country where you are going plus the phrase “transit accessible” or “paratransit.” For example, if you were headed to Hawaii, you might search for “Honolulu transit accessible.” Some transit programs have predictable names, but some have creative names. If you find the website of the transit provider, you may have to click through some menu items to find the paratransit program. Look for words like “access,” “accessibility,” “mobility,” “van,” or “lift.” If you still cannot find it, call the main contact number for the transit agency and ask.
Call the paratransit program. Tell them when you will be visiting and that you need visitor eligibility. Ask them what information they will need to have to grant you your visitor eligibility. Usually they will need some written confirmation that you are ADA Paratransit eligible in your home town. This might be a photocopy of the latest ADA Paratransit eligibility determination letter from us. It might be a visitor eligibility confirmation sheet from us, MTA Mobility Certification, faxed or emailed to their staff. If so, be sure you get the correct fax number or email address.