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Mobility/Paratransit service is for citizens who are unable to use Local Bus, Metro/Subway or Light Rail service. Mobility/Paratransit service is provided by the MTA via contracts with Veolia Transportation, MV Transportation, and First Transit Inc. In addition to the information below, you can download and print the brochures below for more specific information about Mobility/Paratransit services
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Mobility/Paratransit is a specialized, door-to-door service for people with disabilities who are unable to ride or navigate fixed-route public transportation, including lift-equipped buses. Mobility/Paratransit service is provided within three-quarters (3/4) of a mile of any fixed-route service in Baltimore City and Baltimore & Anne Arundel counties. The term "fixed-route" refers to Local Bus, Light Rail or Metro Subway routes operated by the MTA. Mobility service is not offered within three-quarters (3/4) of a mile of Commuter Bus or MARC Train routes. Fare: The one-way cash fare on Mobility service is $1.85. For your convenience, pre-paid books of 20 Mobility tickets are sold for $37.00 at the MTA Transit Store located in the lobby of 6 St. Paul Street, Baltimore, MD, 21202. The tickets have no expiration date.
To participate in MTA's Mobility/Paratransit program, complete an application and contact the MTA Mobility Certification Office to schedule your in-person-interview. Please submit your application at that time. To begin the application process, you can download the Mobility Application Form from our forms webpage. You can also obtain an application by calling 410-764-8181 or by visiting the Mobility Certification Office, 4201 Patterson Avenue, Baltimore, MD, 21215. The office is open Monday through Friday from 8:30 a.m. to 4:30 p.m.
This eligibility determination process follows guidelines set forth by the Americans with Disabilities Act of 1990 (ADA). Eligibility is determined based on an individual's functional ability based upon an in-person interview. All areas of the application form must be completed. Only original documentation will be accepted. Please make sure the doctor’s portion of the application is filled out with your doctor’s original signature. The Certification Office will not accept any portions of mailed, faxed, or emailed versions of the application. If you require assistance in completing the form, please contact the MTA Mobility Certification Office at 410-764-8181. An eligibility decision letter will be sent to you in the mail within 21 days of your interview date. If you meet the program's certification requirements, you will receive an identification card. You will be asked to display this card when you board a Mobility/Paratransit vehicle.
Once you receive your identification card, you may schedule rides as described in the Reserving a Ride section of the website. It is important to notify the MTA if you have a new address, if you no longer require the use of a wheelchair, if you will not require the service for a period of time, etc. Such notification is vital to your status in the program. Please mail any notification changes regarding your Mobility ridership to:
4201 Patterson Avenue, 2nd Floor
Baltimore, MD 21215
Mobility/Paratransit service is provided during the hours and days of the week MTA fixed-route service (Local Bus, Metro Subway, Light Rail) operates. If you have questions about the service hours of specific routes, please consult the MTA website or call 410-764-8181. The Mobility/Paratransit service area consists of any Baltimore City, Baltimore County or Anne Arundel County location within three-quarters (3/4) of a mile of any MTA fixed-route service. We will be pleased to inform if your pick-up/drop-off locations fall within those parameters.
Monday – Friday 8:00am to 7:00pm (Previously 6:00am to 7:00pm)
Saturday & Sunday 8:00am to 5:30pm
24 hours a day 7 days a week
Cancelations can be made 24/7 through the IVR system
Customer Care and Certification
Monday – Friday 8:30am to 4:30pm
Closed on the weekends
After you are certified, call 410-764-8181 to reserve a ride in the Mobility/Paratransit program. Be prepared to provide the following information:
Mobility/Paratransit is a shared-ride service. Mobility/Paratransit reservation agents will make every attempt to accommodate your travel requests, but they must schedule the times that are available and fit the needs of the greatest number of people. Mobility/Paratransit is not a taxi service, and we are unable to accommodate the personal desires of each individual. We suggest keeping copies of these information requirements by your telephone. A checklist is included in the forms section. This information will assist us in furnishing the transportation you desire.
When ride reservations are made, the number of rides you request per phone call is limited to six (6) one-way or three (3) round trips. You may call as often as you wish, but the number of rides per call must be limited. All reservations must be placed by 5:00 pm the day before your trip. Mobility does not provide same-day trip requests.
Reservations can be made up to seven (7) days in advance. The reservation agent will be able to tell you which dates are available. To better ensure the time and date you desire, it is suggested you call as far in advance as possible. It is especially important to make holiday travel reservations several days in advance.
Note: Due to the volume of calls, reservation agents cannot look-up addresses for you. You may request that the information on frequent destinations become a part of your permanent record.
Due to space limitations, the number of people who may accompany you is limited to no more than two (2) persons. If you are pre-registered for a Personal Care Attendant (PCA), only that individual is allowed to ride free of charge; other individual(s) pay the full current one-way passenger trip price of $1.85. PCAs and companions must have the same pick-up and drop-off points as the individual they are accompanying. Anyone may be considered a PCA, including a child. A seat for your PCA and/or companion must be reserved when scheduling your trip.
Children may be considered companions. As with the MTA's fixed-route service, a maximum of two (2) children under the age of six (6) may ride with you free of charge. Children over age (6) pay the full adult fare of $1.85.
The Mobility No- Show and Late Cancellation policy has been designed to discourage unnecessary cancellations and no shows. No shows and cancellations reduce the efficiency of the service and cause inconvenience to other passengers. Mobility recognizes that there are times you cannot help cancelling your service or not showing up for a scheduled trip.
A No-Show will be added to a passenger’s record when the following situation(s) occur:
• A passenger is not at the pick-up point within five (5) minutes after the vehicle arrives within the scheduled pick-up window.
• A passenger cancels a ride less than two (2) hours before the scheduled pick-up time.
• A passenger chooses not to ride after the vehicle arrives within the scheduled pick-up window.
If you fail to show up for a scheduled trip and a no-show is recorded, any other trips for that day will remain on the schedule. It is your responsibility to cancel any other trips for the day if not needed. Under Federal law, Mobility may not assume that a passenger will not take the other scheduled trips for that day.
If you have a No-Show or cancel late for reasons beyond your control (for example, a sudden illness or hospitalization) please contact Mobility at 410-764-8181 and select Option 8 as soon as possible to provide an explanation. Any customer who receives a No-Show designation will be notified of such in writing. You will have the opportunity to appeal any No-Show on your record.
You are subject to the No-Show penalties if you cancel your rides late and/or fail to show up for 30% of your scheduled trips during a month. The purpose of the policy is not to punish customers but to correct behavior that is costly for Mobility and an inconvenience to other customers who are delayed when someone does not show up as scheduled.
• A warning letter will be issued after the first violation.
• A final warning letter will be issued after the second violation.
• After the third violation you will be notified of a seven (7) day suspension of service.
• After the fourth violation you will be notified of a seven (7) day suspension of service.
• After the fifth violation you will be notified of a seven (7) day suspension of service.
• After the sixth violation you will be notified of a thirty (30) day suspension of service.
Each letter will show the day and time of each violation. If you disagree with the notification or warning letters you should take the earliest opportunity to clarify misinformation. Please provide information that explains any circumstances beyond your control that may have caused a No-Show or late cancellation. If the initial information is not corrected in a timely manner it may affect your appeal in later steps.
A No-Show will not be charged if the vehicle arrives beyond the 30 minute pick up window.
Pursuant to the U.S. Department of Transportation regulations implementing ADA complementary paratransit requirements (USC 49 Part 37 Subpart F, Section 37.125) certified customers have the right to appeal suspension of service for any reason.
Both the MTA and the contracted provider make every effort to provide you with efficient and dependable transportation. The objective of the Mobility/Paratransit service is to be comparable with fixed-route service. The following suggestions will help to make your trip successful:
Please limit the number of packages you take on the vehicle to two. Remember, Mobility/Paratransit is a shared-ride service, and excess packages will infringe upon other customers.
Baltimore is a great place to visit. Visitors who are ADA Mobility/Paratransit eligible or who provide documentation of a disability that prevents them from using fixed route transit service where they live may use MTA Mobility service when visiting Baltimore, for up to 21 days per 365 day period. Call 410-764-8181, and listen for “Certification Options” to register a visitor.
Documentation of visitor Mobility/Paratransit eligibility might include a copy of both sides of your home transit agency’s ID card issued to you, or a copy of the decision letter from your home transit agency declaring that you are ADA Paratransit eligible. This kind of documentation can be faxed to 410-764-7526 or emailed as an attachment to CERT@mta.maryland.gov. Please send documentation as soon as you know you will need to travel using MTA Mobility during your visit. It is helpful for us to have it at least seven (7) days in advance of your anticipated trips.
In order to provide service to you, we will need this information:
If a visitor uses the service more than 21 days in a 365 day period, he or she will be asked to submit an application and complete the local MTA Mobility eligibility process.
You will need your MTA Mobility ID number in order to reserve a ride on our system. Please call us in advance, at 410-764-8181, to obtain your number from the Certification department.
Even people from Charm City go on vacation and business trips. If you are an MTA Mobility customer who needs to use ADA Paratransit service in another city or location, we will be happy to assist you, when possible. Your MTA Mobility Paratransit eligibility entitles you to 21 days of use on any other ADA Paratransit service in the USA, each year.
If you are moving to a new location, you will need to apply for eligibility in your new home.
Plan well in advance. If you make contact with the transit agency in the area where you are going about 14-30 days ahead of your arrival, most agencies will have enough time to set up your file, and provide you with enough information to ride with them.
To find an ADA Paratransit provider by searching online, try using the name of the city or country where you are going plus the phrase “transit accessible” or “paratransit.” For example, if you were headed to Hawaii, you might search for “Honolulu transit accessible.” Some transit programs have predictable names, but some have creative names. If you find the website of the transit provider, you may have to click through some menu items to find the paratransit program. Look for words like “access,” “accessibility,” “mobility,” “van,” or “lift.” If you still cannot find it, call the main contact number for the transit agency and ask.
Call the paratransit program. Tell them when you will be visiting and that you need visitor eligibility. Ask them what information they will need to have to grant you your visitor eligibility. Usually they will need some written confirmation that you are ADA Paratransit eligible in your home town. This might be a photocopy of the latest ADA Paratransit eligibility determination letter from us. It might be a visitor eligibility confirmation sheet from us, MTA Mobility Certification, faxed or emailed to their staff. If so, be sure you get the correct fax number or email address.
Ask us to send the information, if necessary. If you need MTA Mobility/Paratransit to fax or email visitor eligibility confirmation to another transit agency for your visit, please email us at CERT@mta.maryland.gov, fax us at 410-764-7526 or call us at 410-764-8181, “Certification” option . We will need to know your name, MTA Mobility ID number, the name of where you are going, how we should send the information (fax is most common), and the fax number or email address to use, and when you plan to arrive there. It may take us three (3) business days to send this for you. And it may take the other agency some time to process it.
After you’ve asked us to send the information, call the other agency. You will need to confirm that they’ve received the information and set up your file. You should also ask the other agency a few important questions, such as:
What is the fare for riding with you?
Some of this information may be online in a service guide or a rider’s guide, or at their website.
During severe weather, such as ice and snow, Mobility/Paratransit service may be delayed or canceled. We make every attempt to operate as long as local law enforcement and/or traffic agencies permit us to remain on the streets. During such emergencies, we will provide service for medical trips only. All other trips will be canceled.
During emergency conditions, Mobility/Paratransit service status is announced on local radio and television stations including:
92 Q FM-Radio
95.9 FM Radio
WBAL-TV - Channel 11
WBFF-TV - Channel 45
WJZ-TV - Channel 13
WMAR-TV - Channel 2
The MTA Call-a-Ride Service is an on-demand, premium taxi/sedan service that provides increased independence for people with disabilities. The MTA Call-a-Ride Service is available to MTA-certified Mobility/Paratransit customers who meet the eligibility requirements. MTA Call-a-Ride Service is not part of MTA Mobility Service, but rather a separate and distinct MTA service provided under contract by participating area taxicab and sedan companies. MTA Mobility does not guarantee the availability of a particular type of vehicle or pick-up time. Customers deal directly with the taxi and sedan companies
Eligibility for the MTA Call-a-Ride Service
How does MTA Call-a-Ride ServiceWork?
Once your vehicle arrives:
Where can you use your MTA Call-a-Ride Card?
When using Call-a-Ride, travel must begin and end within the established MTA Mobility/Paratransit service area, which is within ¾ mile of fixed-route Local Bus, Light Rail or Metro Subway service. You are responsible for the entire cost of a trip that starts or ends outside the MTA Mobility/Paratransit service area. You also are responsible for the difference between the final meter reading and $20.00 in addition to your $3.00 fare.
Customers pay $3.00 cash for each one-way ride with a meter reading of $20.00 or less. If the final meter reading is over $20.00 the customer pays the difference, in addition to the $2.00 basic Taxi Access II fare.
There may be an occasional $1.00 or $2.00 charge, authorized by the Public Service Commission, for Baltimore City cabs going outside the city or for special dispatch fees. These fees will not affect you unless they cause your total fare to exceed $20.00. If they do, you are responsible for the amount over $20.00. For more information, please call MJM Taxi Access II Customer Service 410-664-2030.
MTA MTA Call-a-RideService Rules
Travel training is an easy-to-learn, step-by-step, individually customized process designed to help persons with disabilities and older adults to use MTA fixed-route Local Bus, Metro Subway and Light Rail. When travel training is completed, you’ll be able to get to medical appointments, go on shopping trips, visit family and friends and enjoy the freedom of traveling using all the transportation options available to you.
Travel training is free, voluntary, and does not affect your current or future eligibility to use Mobility services. Travel training is tailored to meet your individual needs and concerns.
Travel Training Specialists with Your Needs in Mind
Travel trainers customize training to your individual needs. Once you’ve finished training, you’ll know how to:
Travel training is also available to small groups from group homes, retirement communities, schools or other facilities.
Call 443-275-9393 or email Info@ImageMD.orgto get started with Travel Training.