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Mobility/Paratransit service is for citizens who are unable to use Local Bus, Metro/Subway or Light Rail service. Mobility/Paratransit service is provided by the MTA via contracts with Veolia Transportation, MV Transportation, and First Transit Inc. Certified Riders may click here for more information or to use PASS Web.
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Mobility Appplication Download
If you have any problem accessing this document, please contact us at 410-764-8181.
Mobility/Paratransit is a specialized transit service available to people, who because of a disability are functionally unable to get to a bus stop, wait unassisted at a stop or station or board or ride a bus or train by themselves.
Mobility/Paratransit is a shared ride service offered from the first exterior door of your home or office to the first exterior door of your destination.
Mobility/Paratransit service is available within three quarters (¾) of a mile of any Local Bus route in Baltimore City and Anne Arundel and Baltimore counties and within three quarters (¾) of a mile radius of a Light Rail or Metro/Subway station. This does not include MARC Train or Commuter Bus routes.
Mobility/Paratransit is available on the same days and during the same hours as any Local Bus, Light Rail or Metro/Subway 365 days a year.
Reservations are accepted during normal business hours seven days a week. You may make reservations by calling Mobility/Paratransit at 410-764-8181 or the free TDD 711 Maryland Relay Service. You can always reach the Late Line 24 hours a day seven (7) days a week.
Customer Care is open Sunday through Saturday 8:00 a.m. to 5:00 p.m. Certification hours are from 8:00 a.m. to 4:30 p.m.
Cancellations can be made using the IVR system 24 hours a day seven (7) days a week.
Effective June 25, 2015 the one way fare is $1.90 for eligible riders and their guests. If you are certified to travel with a Personal Care Attendant (PCA) they ride for free. Passengers must pay the exact fare when boarding the bus. A maximum of two children under the age of six (6) may ride free of charge and children over six (6) pay the adult fare of $1.90.
We cannot provide change, nor do we accept round trip fares.
A 20 ride ticket book may be purchased for your convenience at the MTA Transit Store located at 6 Saint Paul Street 1st Floor Baltimore, MD 21202 Monday through Friday between 8:00 AM and 5:00 PM. Call the Transit Store for more information at 410-767-3447 or go on line to MTA.maryland.gov/pass-store to purchase the ticket ride book. Tickets never expire and are valid anytime.
All tickets purchased prior to June 25, 2015 will be honored at the reduced price. Customers will not have to pay the additional $0.05.
To qualify for Mobility/Paratransit service applicants must have an impairment that substantially limits their ability to independently access, board or ride other MTA services.
If you think you qualify you should call the Mobility Certification office at 410-764-8181, select Option 6 to request an application or click here to download an application.
Be sure to read the directions before completing your part of the application and then send it to your health care provider to fill out. Be sure that your health care provider gives you the original signed application that includes their license number, then call for an appointment to be interviewed.
The Certification Office hours are from 8:30 a.m. to 5:00 p.m. Monday through Friday. Appointments are scheduled between 8:15 a.m. and 2:45 p.m. Please allow up to 4 hours for your appointment. You may also be asked to participate in a functional or cognitive assessment after your interviewTransportation will be provided to the Mobility Certification Office located at 4201 Patterson Ave., Baltimore, MD 21215
MOBILITY/PARATRANSIT APPEALS PROCESS
(Effective September 12, 2016)
The Mobility Appeals, Office of Equal Opportunity Compliance Program (Mobility OECP) has established a new appeal process for Mobility/ADA Paratransit and Call-A-Ride services. You may take an appeal if you have been; (1) denied eligibility; or (2) granted temporary or conditional eligibility and believe you should have been granted full eligibility; or (3) suspended or barred from receiving services.
To do so, you must follow these steps to appeal the decision:
Office of Equal Opportunity Compliance Programs
4201 Patterson Avenue 2nd Floor
Baltimore, MD 21215
**Este documento se encuentra disponible en un formato alternativo o traducido según solicitud.
**MTA Mobility Information; Telephone Number: 410-764-8181; Toll Free 1- 866-743-3682; TTY 410-539-3497; MD Relay 7-1-1
The Maryland Transit Administration is committed to ensuring that no person is excluded from participation in or denied the benefits of its transit services on the basis of race, color or national origin, as protected by Title VI of the Civil Rights Act of 1964.
If you are a visitor with a disability, the MTA will be happy to assist you use the Mobility / Paratransit service for up to 21 days each year. Simply fax us your eligibility determination letter from your service provider to 410-764-8509. We need to know your name, and when you want to travel and how we should send you information confirming your eligibility for Mobility. It may take up to 3 days to process so please plan ahead.
If you have not been certified by another transit system and wish to use our service, please tell us what mobility device you use or provide a doctor’s note confirming a disability along with the information requested above.