The Maryland Transit Administration (MTA) is a division of the Maryland Department of Transportation, and one of the largest multi-modal transit systems in the United States. MTA operates Local Buses (CityLink and LocalLink), Commuter Buses, Light Rail, Metro Subway, Maryland Area Regional Commuter (MARC) Train Service, and a comprehensive Paratransit (MobilityLink) system. MTA also manages the Taxi Access system, and directs funding and statewide assistance to Locally Operated Transit Systems (LOTS) in each of Maryland's 23 counties, Baltimore City, Annapolis and Ocean City.
Mission and Vision Statement
To provide safe, efficient and reliable transit across Maryland with world-class customer service.
Our Customer Service Promise
The State of Maryland pledges to provide constituents, businesses, customers, and stakeholders with services in the following manner:
- Friendly and Courteous: We will be helpful and supportive and have a positive attitude and passion for what we do.
- Timely and Responsive: We will be proactive, take initiative, and will try to anticipate your needs.
- Accurate and Consistent: We will always aim for 100% accuracy, and be consistent in how we interpret and implement State policies and procedures.
- Accessible and Convenient: We will continue to simplify and improve access to information and resources.
- Truthful and Transparent: We will advance a culture of honesty, clarity, and trust.
- Resolution: We will inform constituents clearly and concisely and provide assistance in a timely manner.
For more information on the State of Maryland's customer service program read the details, or to submit a suggestion, please contact the MTA or visit Maryland.gov.
Click here for our three question customer experience survey.
Holly Arnold
Administrator, MTA
Holly Arnold has an extensive background in managing and implementing transportation projects, with both public and private sector experience in the transit industry. In November 2021, she was appointed Administrator of the Maryland Department of Transportation Maryland Transit Administration. In this role, Ms. Arnold oversees the 13th largest transit system in America, managing six modes – Local Bus, Metro Subway, Light Rail, Mobility paratransit services, Commuter Bus, and MARC Train Service – with an annual operating budget of $900 million and a 6-year capital budget of over $3 billion. Ms. Arnold also oversees the construction of the Purple Line, a new, 16-mile light rail line outside of Washington, D.C., currently the largest transit public-private partnership (P3) in the nation
Ms. Arnold is a 2017 graduate of the Leadership APTA program, was recognized in 2018 as a Top 40 Under 40 transit professional in Mass Transit Magazine, and was a 2019 40 Under 40 honoree in the Baltimore Business Journal. Ms. Arnold holds an undergraduate degree from Duquesne University and a Master’s in Public Administration from the University of Pittsburgh’s Graduate School of Public and International Affairs.
Senior Executive Team:
Kate Sylvester, Deputy Administrator & Chief Program Delivery Officer
Joe Davis, Deputy Administrator & Chief Operating Officer
Mini Malhotra, Deputy Administrator & Chief Administrative Officer
Edward Wilson, Chief Financial Officer
James Gillece, Chief of Staff
Austin Miller, Chief Technology Officer
Michael Helta, Chief Customer Experience Officer
Michael Winger, Chief Safety Officer
Jerome E. Howard Jr, Chief of Police
Julie Sweeney, Principal Counsel
Tecla Kellum, Director of Internal Audits
Veronica Battisti, Senior Director of Communications and Marketing
Rosemary Haynes, Director of Labor & Employee Relations
Jalen Sanders, Director of Governmental Affairs
Scott Corbin, Director of Mobility
Ray Biggs, Project Director for the Purple Line
Allison Scott, Project Director for the Red Line
Martha Gross, Executve Director of Transit Development and Delivery
