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How do I purchase a ticket to ride MARC?

Amtrak Ticket Vending Machine

Amtrak Quik-Trak ticket vending machines (TVM) are located at Washington Union Station and the following MARC Train stations:

Penn Line

Camden Line

Brunswick Line

Perryville

 

Baltimore
Camden Station

Martinsburg

 

Aberdeen

Dorsey

Brunswick

Edgewood

Savage

Monocacy

Martin Airport

Laurel

Germantown

Baltimore Penn Station

 

Gaithersburg

Halethorpe

 

Rockville

BWI Marshall Airport Rail Station

 

Kensington

New Carrollton

 

Silver Spring

 

The kiosks accept American Express, Discover, MasterCard and Visa cards. Debit cards without a credit card logo are not accepted.

Effective March 14, 2016 only full-fare one-way, 7 day weekly, and monthly tickets are available for purchase from QuickTrak machines.  Senior/disability and Student Advantage tickets must be purchased from one of the other options below.

For ticketing kiosk issues please contact Amtrak at 1-800-872-7245. Once the automated voice begins presenting options, press “0” to speak to a reservations agent. Identify yourself as a MARC customer who had difficulty with an Amtrak ticket vending machine, and ask to be connected to the Support Desk.

Ticket Agent

Ticket agents are available at the following stations: Washington Union Station, New Carrollton, Odenton, BWI Thurgood Marshall Airport Rail Station, Baltimore Penn Station and Frederick. Tickets can be purchased with cash, major credit cards or Commuter Choice Maryland vouchers. Passengers are required to show a valid government-issued photo ID when purchasing tickets at Amtrak ticket counters (this is an Amtrak policy).

On-Board from the Conductor

One-way tickets may be purchased on board MARC Trains with cash only; no debit or credit cards or checks are accepted. Tickets purchased on trains are subject to a $5.00 surcharge if the ticket vending machine was available and/or the ticket office was open at train departure time. The $5.00 surcharge applies to all passengers except senior and certified disability fares. Conductors cannot accept any bill denominations above $20 for cash purchases on trains. Passengers presenting bills larger than $20 will be asked to leave the train at the next station with a TVM or a ticket office to purchase their ticket. All ticket sales on board the train are final and are non-refundable.

Online

One-way, weekly, monthly and Transit Link Cards (TLC) are available for online  purchase through mta.commuterdirect.com or by calling 410-697-2212; TDD at 800-828-1120. MARC tickets can be purchased individually or as auto-renewable orders. Please note that MARC Train Service does not offer electronic ticketing – all tickets must be mailed. The email receipt sent by Commuter Direct will not be honored for travel. Please allow 4-6 business days for delivery.

Commuter Stores

MARC tickets are sold at the Commuter Stores listed below. They accept cash, company check, traveler’s checks, money orders, all major credit cards, as well as company-sponsored debit cards (e.g. TRANServe Visa). They also accept electronic SmartBenefits, MTA Commuter Choice Maryland vouchers and TranBen vouchers.

The Commuter Store at Ballston
901 N. Stuart Street, Suite Kiosk, Arlington, VA 22203
(located directly above the Ballston Metro entrance)
703-528-3541
Monday – Friday 7:00 a.m. – 7:00 p.m.
Saturday 7:00 a.m. – 3:00 p.m.

The Commuter Store at Crystal City
1615-B Crystal Square Arcade, Arlington, VA 22202
703-413-4287
Monday – Friday 7:00 a.m. – 7:00 p.m.

The Commuter Store at Odenton
(Inside the Odenton MARC Train Station)
1400 Odenton Road, Odenton, MD 21113
410-674-4885; 410-674-4136
Monday – Friday 4:45 a.m. – 7:00 p.m.; 
Saturday 7:30 a.m. – 3:30 p.m.; 
Sunday 9:15 a.m. – 1:30 p.m.

The Commuter Store at Rosslyn
1810 N. Moore St., Suite 235, Arlington, VA 22209 
703-525-1995
Monday – Friday 7:00 a.m. – 7:00 p.m.,
Saturday 8:00 a.m. – 2:00 p.m.

The Commuter Store at Shirlington
2975 S. Quincy Street, Arlington, VA 22206
703-820-4981 (call ahead for MARC TLC purchases at this location)
Monday – Friday 10:00 a.m. – 7:00 p.m. (closed from 1:30 p.m. – 2:00 p.m.)

The Mobile Commuter Store
Locations vary; stops are located in Washington, DC, Arlington, VA and Johns Hopkins in Baltimore. Visit commuterpage.com/mcs for the Mobile Commuter Store schedule.

What kinds of tickets are available?

One-way

Good for a single one-way trip between the station or zones indicated on the ticket. Tickets expire six months from the purchase date. Tickets are valid for travel in either direction.

5-Day Weekly

Good for unlimited travel between the stations indicated on the ticket beginning on the Monday of the designated week until midnight of the following Friday. This ticket is not valid for any travel on Saturdays or Sundays. The 5-Day Weekly can only be purchased at mta.commuterdirect.com, the four Commuter Stores and Odenton and Frederick MARC stations.

7-Day Weekly

Good for unlimited travel between the stations indicated on the ticket beginning on the Saturday of the designated week until midnight of the following Friday.

Monthly

Good for unlimited travel between the stations indicated on the ticket during a calendar month. They are non-transferable, but partially refundable up to the 10th service day of the month. 

 Tickets Valid on Connecting Transit

Weekly and Monthly tickets can be used on the following: MTA Local Bus, Light Rail, Baltimore Metro Subway and Neighborhood Shuttles; WMATA Metrobus (base fare only) in Maryland, Washington, DC and Virginia; Montgomery County RIDE ON and Frederick County TransIT. Weekly or monthly Frederick or Monocacy ticket holders may also ride MTA Commuter Bus Route 515 between Frederick, MD and Shady Grove Metrorail Station.

TLC (Transit Link Card)

In addition to the MARC monthly ticket and the transit options it provides, the TLC adds unlimited Washington Metrorail travel for one calendar month. The TLC is available for purchase at Commuter Stores, MARC Odenton Station and mta.commuterdirect.com . The website also provides the current price of this product. Please note that this product is non-refundable under any circumstance.

Senior

Qualifying customers receive a 50 percent discount off the price of all full-fare MARC tickets, except the Washington Metrorail portion of the TLC. Senior citizens (65 and older) must show one of the following:

  • Valid government-issued photo ID showing date of birth (e.g., driver's license), or
  • Valid Medicare Card and any valid government-issued photo ID

Seniors (65 and older) who do not have a driver's license may apply for a Maryland Photo Identification Card at any Maryland Motor Vehicle Administration office. There is no fee.

Disability

Qualifying customers receive a 50 percent discount off the price of all full-fare MARC tickets, except the Washington Metrorail portion of the TLC. Individuals with disabilities must show one of the following:

  • Valid MTA Disability Photo ID Card, or valid disability ID from another transit agency AND any valid government-issued photo ID (e.g., driver's license), or
  • Valid Medicare Card AND any valid government-issued photo ID, or
  • Valid MTA Mobility Photo ID

To obtain an MTA Reduced Fare Disability ID card, an application must be filled out by the applicant and the applicant’s health care professional. The application is available at the Reduced Fare Certification Office (410-767-4833).

Applicants must return the completed application by fax (410-333-4347), by mail (MTA Reduced Fare Certification Office, 6 St. Paul St., Baltimore, MD 21202), or in person. The Disability Reduced Fare Card is not available the same day that the application is received. The applicant, if approved, will be notified when to come in and have their photo taken, and an ID card will be issued on that day.

For further information, call the MTA Reduced Fare Certification Office at 410-767-4833, or TTY 410-333-2051 for people who are hearing and/or speech impaired. Office hours are Monday through Thursday, 8:30 a.m. – 4:30 p.m.

Student Advantage

Members of the Student Advantage program are eligible for a 15 percent discount on one-way, weekly and monthly tickets. In order to enroll in the program visit studentadvantage.com or call 1-877-256-4672.  A Student Advantage Card and valid high school or college ID must be presented at the time of purchase and be shown to the conductor on board the train.  Student Advantage tickets cannot be purchased on board the train from the conductor.

Children

Two children under the age of six may ride free of charge when accompanied by a full-fare paying passenger. Additional children (under the age of six) and children age six and above will be charged the appropriate full fare. The free-child allowance does not apply to passengers traveling on any type of reduced fare.

Groups

Please note: Group fares will not be available for travel on January 20, 2017 (Presidential Inaguration Day).  All passengers must be in posession of a valid one-way, weekly, or monthly ticket.

Groups of 10 to 60 may receive the group rate of 50 percent off the price of a full-fare MARC ticket for travel on Mondays and Fridays only. Contact the MARC Group Sales Office at 410-674-4885 between the hours of 9:30 a.m. – 3:00 p.m. or email to groupmoves@commuterdirect.com at least two weeks in advance to make reservations. Groups must receive a confirmation in order to receive the group rate. Group tickets are not issued at MARC or Amtrak ticket locations without confirmation through the MARC Group Sales Office. Reservations are made on a first-come, first-served basis. 

What else do I need to know about my tickets?

Lost, damaged or stolen tickets are non-refundable and irreplaceable. MARC will not issue replacement tickets. Please check with the attendant at Gate B in Union Station to see if your ticket has been turned in.

Do not laminate tickets as this will make them unreadable. Please write your name and contact number on your ticket so that it can be returned to you if found. If tickets are found please turn them in to Gate B at Union Station or to a conductor. 

MARC Ticket Refund Policy

One-way tickets are non-refundable. Both types of weekly tickets are refundable if the return postmark is dated no later than 11:59 p.m. the Friday prior to the effective week.

Monthly and TLC tickets are refundable when presented at a ticket office or based on return postmark dated, as follows:

Postmarked prior to effective month

100% refund

Postmarked 1st through 5th of effective month

75% refund

Postmarked 6th through 10th of effective month

50% refund

Postmarked after the 10th of effective month

0% refund

The Transit Link Card (TLC) portion is non-refundable
under any circumstance.

 

Refunds will not be given for any tickets purchased with transit benefits. Refunds can only be made from an Amtrak ticket office or Commuter Direct. For ticketing issues when purchased from an Amtrak Quik-Trak machine, please contact Amtrak at 1-800-872-7245. Once the automated voice begins presenting options, press “0” to speak to a reservations agent. Identify yourself as a MARC customer that had difficulty with an Amtrak Quik-Trak machine, and ask to be connected to the Support Desk. 

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