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About the MTA

The Maryland Transit Administration (MTA) is a division of the Maryland Department of Transportation, and one of the largest multi-modal transit systems in the United States. MTA operates Local and Commuter Buses, Light Rail, Metro Subway, Maryland Area Regional Commuter (MARC) Train Service, and a comprehensive Paratransit (Mobility) system. MTA also manages the Taxi Access system, and directs funding and statewide assistance to Locally Operated Transit Systems (LOTS) in each of Maryland’s 23 counties, Baltimore City, Annapolis and Ocean City.

Mission and Vision Statement

To provide safe, efficient and reliable transit across Maryland with world-class customer service. 

Our Customer Service Promise

The State of Maryland pledges to provide constituents, businesses, customers, and stakeholders with services in the following manner:

  • Friendly and Courteous:​​ We will be helpful and supportive and have a positive attitude and passion for what we do.
  • Timely and Responsive: We will be proactive, take initiative, and will try to anticipate your needs.
  • Accurate and Consistent: We will always aim for 100% accuracy, and be consistent in how we interpret and implement State policies and procedures.
  • Accessible and Convenient: We will continue to simplify and improve access to information and resources.
  • Truthful and Transparent: We will advance a culture of honesty, clarity, and trust.
  • Resolution: We will inform constituents clearly and concisely and provide assistance in a timely manner.

For more information on the State of Maryland's customer service program read the details​, or to submit a suggestion, ​please contact the MTA or visit​.

Click here for our three question customer experience survey.

Paul Comfort Administrator

Mr. Paul Comfort, Esq.  
Administrator and CEO

Paul Comfort, Esq. has a broad background in public transit and government, with over twenty years’ experience in the transportation industry.  In May 2015, he was appointed by Maryland Secretary of Transportation Pete Rahn and confirmed by Governor Larry Hogan as the Administrator/CEO of the Maryland Department of Transportation's Maryland Transit Administration.  Prior to that, Mr. Comfort served for five years as the Director of Operations/Assistant Project Manager at the Washington Metropolitan Area Transit Authority’s (WMATA) MetroAccess Service for MV Transportation. He has also served as the County Administrator for two suburban Maryland Counties, Charles and Queen Anne’s, overseeing all operations for these local governments.   As County Administrator for the Charles County Government, Mr. Comfort developed new accountability measures for local government that improved results for key performance indicators of county departments by upwards of 25%. He also oversaw construction of numerous capital projects bringing them in on time and under budget.

As Administrator, Mr. Comfort is committed to implementing the MTA’s mission: to provide safe, efficient and reliable transit across Maryland with world-class customer service.  Under his leadership, MTA has put in place key performance indicators to measure the agency’s success in meeting its customers’ needs as well as its efficiency in allocating resources.  Mr. Comfort’s focus on data-driven management resulted in an increase of more than 10 percent in the on-time performance rate for MTA Local Bus service since he joined the agency in May 2015.  He has also engaged private-sector partners to help deliver creative solutions for customers, including publicly releasing MTA’s General Transit Feed Specification (GTFS) data to facilitate development of a real-time bus and rail smartphone app.  In October 2015, Mr. Comfort joined with elected leaders and transit advocates from the Baltimore region to announce the BaltimoreLink transit plan, a transformative and organic restructuring of the MTA’s bus network that will improve connectivity and frequency of MTA’s bus system to connect people to jobs and support economic development in Baltimore City and the surrounding area.
Mr. Comfort received his B.A. from University of Maryland Baltimore County (UMBC) and his J.D. from the University of Maryland School of Law in Baltimore City.

Senior Executive Team:

Suhair Al Khatib, Senior Deputy Administrator & Chief of Planning Program and Engineering Officer
John Duncan, Chief Operating Officer (COO)/Director of Transit Operations
Peter Tollini, Chief Administrative Officer
Glenn Davis, Chief Financial Officer
James L. Knighton,  Chief of Staff
Phil Thomas, Chief Safety Officer
John Gavrilis, Chief of Police
T. Byron Smith, Principal Counsel
Channel Sumpter, Director of Internal Audits
Ryan Nawrocki, Senior Director of Communications and Marketing 
Brian Williams, Director of Labor Relations
Doug DeLever, Director of Governmental Affairs
Charles Lattuca, Executive Director for Transit Development and Delivery 

Governor's Office

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