FOR IMMEDIATE RELEASE:

“Transit Royale” Unlocks Enhanced Real-Time Tracking and  Improved Rider Experience

BALTIMORE, MD (August 20, 2024) – The Maryland Department of Transportation Maryland Transit Administration is pleased to announce a significant upgrade for all riders: free access to Transit Royale, the premium service available in the Transit app. The Transit app is a third-party mobile phone application that utilizes real-time GPS tracking to let transit riders know the exact location of their vehicle and when it will arrive. Transit riders can now enjoy the additional features of Transit Royale at no cost, including access to upcoming departures for all transit lines, even days and weeks into the future, route maps and vehicle tracking.

“We’re always looking for new ways to enhance the rider experience and make using our system even easier,” said Maryland Transit Administrator Holly Arnold. “By providing free access to Transit Royale, we are ensuring our riders have access to the best tools and features available. This is just one example of our commitment to innovation and excellence in public transit.”

Effective August 20, users of the Transit app will receive a message when opening the app, informing them of their free upgrade, granting them immediate access to multiple enhanced features, including:

• Access to upcoming departures, route maps and vehicle tracking for all transit lines not just the ones that are in close proximity to the rider.
• More departure times, with full schedules for any line, even days and weeks into the future.
•  Transit’s GO feature which guides users throughout their trips, with the ability to customize emojis and nicknames.
• Custom themes to personalize app icon and color scheme.
• More icons to choose from to mark favorite places.

The agency’s partnership with the Transit app also enables riders to switch the app icon and theme to match the agency’s colors, for a distinctive, locally-branded mobile app experience, free of advertisements. To learn more about Transit Royale features and MTA’s real-time arrival alternatives, visit www.mta.maryland.gov/transit.

In addition to the upgrades Transit Royale offers, the agency is taking other steps to improve rider experience, including:

• Installing a second antenna on each bus to increase GPS redundancy and provide more frequent reporting intervals. This helps reduce the occurrence of "ghost" buses and provides more accurate arrival predictions.
• Improving seamless station navigation for Metro Subway users with the newly launched in-application wayfinding system, which includes step-by-step directions to elevators, escalators and platforms.
• Piloting QR code decal signs at select downtown Baltimore Local Bus stops. These signs enable riders to scan and quickly access live online bus arrival times without accessing an app.

The Maryland Transit Administration is one of the largest multi-modal transit systems in the United States, and operates Local Bus, Commuter Bus, Light Rail, Metro Subway, MARC Train Service and a comprehensive Mobility paratransit system. The goal of the Maryland Transit Administration is to provide safe, efficient, reliable transit across Maryland with world-class customer service. To learn more, visit mta.maryland.gov, check us out on Facebook at facebook.com/mtamaryland and follow us on X @mtamaryland.
 

MEDIA CONTACTS:
Courtney Mims
Office: 410-767-8367
Cell: 667-392-0157
cmims@mdot.maryland.gov

Paul Shepard
Office: 410-767-3935
Cell: 443-622-4181
pshepard@mdot.maryland.gov

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