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MARC Riders Guide

Updated October 2016

Frequently Asked Questions about MARC Train Service

When does MARC Train Service operate?

MARC Train Service operates seven days a week on the Penn Line between Washington, DC and Baltimore. Weekday Penn Line service continues north to Perryville.MARC Brunswick and Camden Line service operates Monday – Friday only; there is no weekend service on these two lines. 

There is no MARC Train service on any line on the following holidays:

  • New Year's Day
  • Memorial Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

MARC Train operates a limited schedule on the following holidays:

  • Martin Luther King, Jr. Day
  • Presidents Day
  • Independence Day
  • Columbus Day
  • Veterans' Day
  • The day after Thanksgiving

 

The operational status of each of the three MARC Train lines will be posted on the MARC service advisory website no later than 30 days prior to the above minor holidays.  Details about changes to MARC Train during the Christmas/New Year’s holiday season are also posted to the same website by November 30.

How do I get a copy of the MARC schedule?

Schedules are available at MARC stations or online at mta.maryland.gov. MARC also participates in Google Transit; schedules are available within Google Maps at maps.google.com.

How can I tell if my train is on time?

Visit the MARC Tracker at marctracker.com for real-time train status information. You can also sign up for email and text alerts regarding delayed trains and service changes at mtamarylandalerts.com.

How much does the MARC Train cost?

MARC one-way fares range from $5 to $17, depending on the distance traveled. Discounted
weekly and monthly passes are available for sale as well. A full fare policy, including the surcharge for travel to West Virginia and discounts for seniors, individuals with disabilities and students, is available below.

Where and how can I purchase a ticket?

You may purchase a MARC ticket at an Amtrak Quik-Trak ticket machine; from a Ticket Agent at Washington Union Station, New Carrollton, Odenton, BWI Thurgood Marshall Airport Rail Station, Baltimore Penn Station and Frederick; on board from the conductor (cash only); online at mta.commuterdirect.com; by calling 410-697-2212; TDD at 800-828-1120; at the four commuter stores in Arlington, Virginia and at the Mobile Commuter Store. Please see further information below for full details about ticketing.

I did not receive all the tickets I purchased while using an Amtrak Quik-Trak machine.  What do I do?

Please contact Amtrak at 1-800-872-7245. Once the automated voice begins presenting options, press “0” to speak to a reservations agent. Identify yourself as a MARC customer who had difficulty with an Amtrak ticket machine, and that you need to be connected to the Support Desk.

 My MARC ticket has been lost, stolen or destroyed. Can I get a replacement?

No. MARC will not issue replacement tickets. MARC tickets should be carefully guarded and treated like cash. We encourage passengers to write their phone number on their ticket so that it may be returned to them if found by a fellow passenger or conductor. 

I lost an item on the MARC Train. How can I retrieve it?

There are three Lost and Found locations for all
items except lost tickets. Please call the Lost and Found office directly to inquire if a lost item has been turned in:

Washington Union Station

Sun-Sat 9 a.m. – 5 p.m.

202-906-3109

Baltimore Penn Station

Mon-Fri 7:30 a.m. – 6 p.m.

410-291-4267

Camden and
Brunswick Lines

Mon-Fri 8 a.m. – 5 p.m.

410-525-1495 (voicemail available)

 

Please note that some Penn Line trains (9:30 a.m. – 3:00 p.m.) operate in the evening as Camden or Brunswick Line trains. If your item is not located in Washington or Baltimore, contact the Camden/Brunswick phone number.

Lost MARC Train tickets are all turned into the MARC information kiosk, Gate B, Washington Union Station.

The MARC information kiosk is staffed on these days and times:

Monday – Friday

Saturday

Sunday

5:30 a.m. – 10:30 p.m.

8:30 a.m. – 12:30 p.m. 2:35 p.m. – 10:35 p.m.

8:30 a.m. – 7:00 p.m.

 

While every effort will be made to return lost items and tickets, MARC is not responsible or liable for items left on board the train. MARC will not issue replacements for lost tickets.Contacting Lost and Found online For more information about lost items, email MARC Customer Service at marc@mta.maryland.gov.

How do I contact the MARC Train Service?

Please visit our website at mta.maryland.gov, send us an email at marc@mta.maryland.gov, tweet us at @mtamaryland or find us on Facebook at facebook.com/mtamaryland. You can also call us at 1-800-325-RAIL.

What to Expect During Your Ride

Safety and Security

  • Passengers are not allowed to board trains at Washington Union Station or Baltimore Penn Station until the track number is posted and boarding is announced. We ask that you cooperate with station ushers by remaining within the station waiting area until the train is ready for boarding. These policies are in effect for your safety and security.
  • The conductor is in charge of the train. Follow his or her instructions while riding any MARC train. Please inform the conductor of any service problems you may experience or if you need assistance prior to arriving at your destination.
  • For Camden and Brunswick Line stations that require the use of a crosswalk to get to your boarding platform: passengers must be on the platform prior to the arrival of the train. Passengers who cross in front of or behind the train while it is at the station will be denied boarding. This policy is in effect for your safety.
  • Improper conduct, intoxication, offensive actions or language that is objectionable to other passengers and/or the train crew or is disruptive to the safe operation of the train is not permitted. Passengers displaying disorderly conduct will not be transported and will be asked to leave the train. No refunds will be made to passengers who have been removed from the train under these circumstances.
  • For your safety and the safety and consideration of other passengers, please do not stand in aisles when seats are available. Standing is never allowed on stairs or in vestibules (the space between train cars where passengers enter and exit the train). Conductors will direct standing passengers to seats when available. Please remain in your seat until shortly before arriving at your station for your own safety and as a courtesy to others.
  • Be part of MTA’s security campaign: If You See Something, Say Something! Visit securetransit.org for more information. If you see something suspicious, call the MTA Police at 410-454-7720. Report any suspicious individuals or behavior to the conductor, uniformed employee, police officer
    and/or ticket agent.
  • Keep your personal belongings with you at all times.
  • Be alert to other passengers and remind them if they leave any parcels behind.

 Courtesy Considerations While Riding

  • No seats are reserved on MARC trains. Please do not inconvenience others by holding seats or blocking seats with parcels or items of clothing, including the middle seat in single-level cars.
  • Each train has one or more cars equipped to accommodate passengers who need to secure mobility devices, such as wheelchairs or walkers. Contact the conductor for assistance.
  • Please do not place feet, food or beverages on seats, even when protected by newspapers or other coverings. Removing shoes does not constitute “protecting” the seat.
  • Not all doors open at every station. Listen for announcements regarding which doors will open.
  • Maryland law requires that all audio devices be used with a headset, and the volume kept to a level that will not disturb others while in public areas and on board trains.
  • Please help keep MARC trains clean by depositing trash in designated receptacles on the train or
    on platforms.

Display of Tickets and Ticket Forfeiture

Passengers must allow conductors or any authorized MARC representative to inspect all tickets or cash fare receipts upon request. Tickets may be inspected more than once during a trip. Tickets must be removed from any carrying case if requested by the train crew and, if presented after date of expiration, must be surrendered. Passengers without valid tickets are subject to removal from the train, fines and/or prosecution.

Alteration or mutilation of any ticket, or obtaining a ticket deceptively for the purpose of fraudulent transportation, will result in forfeiture of ticket, removal from the train and possible fines and/or prosecution. Fraudulent MARC tickets will be confiscated and turned over to the MTA Police for investigation and prosecution.

Ticket Validity

MARC tickets are only valid between the origin and destination printed on the ticket. Any travel beyond the origin or destination point requires payment of the fare difference.

 Weekly and monthly passes – no matter what the value – are not valid for travel to points other than those printed on the ticket.*

Example: A passenger has an Odenton-Washington monthly/weekly ticket, but wants to travel from Odenton to Baltimore. His or her monthly/weekly ticket is not valid. The passenger would need to purchase an Odenton-Baltimore one-way ticket, either in advance from a ticket agent or machine or from the conductor. The $5.00 surcharge applies in this situation, except at stations without a ticket machine or agent.

*Exception: Penn and Camden Line tickets are always cross-honored to same-fare destinations on both lines. Example: A Camden Line ticket from Washington to Laurel is honored from Washington to Odenton on
the Penn Line. See page 23 for the Penn-Camden cross-honor table.
 

The following policies apply if you wish to extend your journey beyond the destination station printed on your ticket.

One-way tickets: Passengers pay the difference between the value of the ticket they possess and the fare to the final destination.

 Example: A passenger has a Washington-Odenton one-way ticket ($6.00), but wants to travel to BWI ($7.00). The passenger would owe the conductor $1.00.

Monthly or weekly tickets: Passengers pay the one-way fare between the printed and intended destinations.

Example: A passenger has a Baltimore-New Carrollton monthly/weekly ticket, but wants to travel to Washington. The passenger would owe the conductor $5.00 (the one-way fare between the two stations).

There is no onboard surcharge for these two types of transactions. Although the examples given above are on the Penn Line, the same policies apply on the Camden and Brunswick Line.

Passengers without proper tickets or who refuse to pay the proper fare will be removed from the train at the next scheduled station stop or denied boarding at their origin point.

Quiet Commute Car

Most rush-hour weekday MARC trains have a Quiet Commute Car, which is generally the first car behind the locomotive (Car 1). These trains are noted with a "Q" at the top of the column in the Penn and Camden Line timetables; all Brunswick Line trains have a Quiet Commute Car.  Passengers in the Quiet Commute Car may not talk on their mobile phones and are required to keep all audio devices, such as laptops, PDAs and pagers, on silent mode or turned off. Text messaging or e-mailing from such devices is permissible if these devices are in silent mode (including turning off audio feedback for key strokes). Hushed conversations between passengers are permitted in the Quiet Commute Car, but should be kept at a low volume -- we suggest a library-like atmosphere.

Seating is available on a first come first served basis.  In the event of overcrowded conditions, and other extenuating circumstances, the conductor has the right to suspend Quiet Commute Car privileges.

The Quiet Commute Car is to be self-regulated by passengers. Please note that it is not the job of the conductors to enforce Quiet Commute Car policies.  The first priority of train conductors and other staff is the safe transportation of all MARC customers.  Passengers who observe behavior that does not follow Quiet Commute Car guidelines should politely (and quietly, of course!) remind their fellow passengers that they are in the Quiet Commute Car.

Restrooms

Each MARC train has at least one restroom located in the last car of the train (furthest from the locomotive). Additional restrooms are located in cars with a “9” as the third digit in their car number (e.g. Car 7896). Please do not flush anything down the toilet except for the toilet paper provided in the MARC Train restroom. This includes soda, coffee, and other liquids as well as personal hygiene products; use the trash can or sink as appropriate.

Smoking

Smoking is not permitted onboard MARC trains or inside MTA-owned stations, waiting rooms, or on MTA-owned or leased platforms. This policy includes electronic cigarettes. Amtrak policies apply at Amtrak-owned stations (Washington Union Station, New Carrollton, BWI Marshall Airport, and Baltimore
Penn Station).

Children

Children under 12 years of age may not travel unless accompanied by a full-fare paying parent or guardian (16 years of age or older).

Children 12-15 years old may travel unaccompanied on trains departing their initial terminal station on or before 7:45 p.m. without transfers between MARC Trains at Union Station. The child must carry documentation listing their name, address, home phone number and the name and phone number of the person who will be meeting them. We strongly recommend the following guidelines for such travel: 

  1. Parents/Guardians should discuss the child’s itinerary with them,
  2. ensure that they understand where and when they are to leave the train,
  3. who is meeting them, and
  4. what to do if an emergency arises.

MARC Train conductors, staff, and management will not escort unaccompanied children to trains, supervise them during their train ride, or ensure that they detrain at the proper station. The first priority of train conductors and other staff is the safe transportation of all MARC customers; they cannot provide special supervision or oversight of unaccompanied children.

Children 16 and above may travel unaccompanied without restriction. We encourage parents and guardians to follow the same policies listed above, especially regarding emergency contact information and itinerary planning.

High school students are reminded that they are eligible to receive a Student Advantage discount, which is 15 percent off the regular one-way, weekly or monthly MARC fare. See below for more information.

Baggage

Only items which can be safely and easily carried by the passenger may be brought on the train. Large carry-on bags are discouraged on rush hour trains due to lack of storage space. Conductors and management reserve the right to deny boarding to passengers with excessive luggage in order to maintain a safe trip for everyone. The following items are not permitted on trains: non-folding baby carriages, bicycles on weekday trains (except folding bikes; see below), surfboards, skis and any items which may cause safety hazards or inconvenience to other passengers. Conductors are not required to handle luggage or any other type of baggage.  Red Cap (luggage assistance) services are provided by Amtrak at Washington Union Station and Baltimore Penn Station.

Bicycles-–Weekdays

Non-folding bicycles are not permitted on weekday MARC trains (see below for exceptions on select weekend Penn Line trains). Only true folding bicycles (bicycles specifically designed to fold up into a compact assembly, not exceeding 32 inches long when collapsed) are acceptable. Generally, these bicycles have frame latches that allow the frame to be collapsed, and small wheels. They are treated as all other types of carry-on luggage: you may not block the aisles or seats with a folding bicycle. For safety reasons, folding bicycles are not allowed in the overhead luggage racks. Bike lockers are also available at select stations for $70/year, plus a $25 refundable deposit after key is returned. For information, call 410-767-0572.

Bicycles–Weekend

All MARC weekend trains have a designated “Bike Car” that can accommodate up to 26 full-size, non-collapsible bicycles, with seating along the opposite wall. For full information on the MARC Bike Car on weekend trains, please consult the Penn Line weekend timetable. Bike Car spaces are provided on a first-come, first-served basis.

Electric Vehicle (EV) Recharging Points

EV Recharging Points are available at Perryville, Baltimore Penn Station, Halethorpe, BWI Airport Rail Station, Odenton, Seabrook, Dorsey, Savage,  Muirkirk and Monocacy. More locations will be added soon. Only electric-powered cars may park in these designated spaces.

Pets and Service Animals

Only small pets confined in closed carriers are permitted on MARC trains. Service or comfort animals accompanying passengers with disabilities who require the assistance of these animals are welcome on board.

Severe Weather and Special Service Schedules

During periods of severe weather, MARC may also operate the “S” (Special Service) schedules in order to maintain a more reliable service. Please note that certain trains will make additional station stops when the “S” schedule is in effect. These stops are listed in the schedule footnotes for each MARC line.

Heat Orders

Extreme changes in temperature affect the operation of MARC trains. CSX Transportation, which owns the Camden and Brunswick Lines, may impose heat-related speed restrictions, or heat orders. Trains operate 20 mph slower than normal, but not less than 40 mph. Amtrak, which operates the Penn Line, imposes heat-related speed restrictions that vary based on the intensity of the heat and location. More information on heat orders is available on our website 

MARC Riders Advisory Council

MARC riders are represented by an all-volunteer advisory council that meets monthly in Washington, DC. You may visit the MARC Riders Advisory Council website at marcriders.com or send an email to marccouncil@mta.maryland.gov.

Disclaimer

MARC Train Service is operated under contract with the National Railroad Passenger Corporation (Amtrak) and Bombardier Transportation Services USA Corporation.

While every effort is made to maintain published schedules, the train schedules, fares and other information shown in MARC timetables and this brochure are subject to change without notice. The Maryland Transit Administration (MTA) and/or its contract operators do not assume responsibility for inconvenience or damages resulting from missed stops, canceled or delayed trains, failures to make connections or shortages of equipment.

How do I buy a ticket?

Amtrak Ticket Vending Machine

Amtrak Quik-Trak ticket vending machines (TVM) are located at Washington Union Station and the following MARC Train stations:

Penn Line

Camden Line

Brunswick Line

Perryville

 

Baltimore
Camden Station

Martinsburg

 

Aberdeen

Dorsey

Brunswick

Edgewood

Savage

Monocacy

Martin Airport

Laurel

Germantown

Baltimore Penn Station

 

Gaithersburg

Halethorpe

 

Rockville

BWI Marshall Airport Rail Station

 

Kensington

New Carrollton

 

Silver Spring

 

The kiosks accept American Express, Discover, MasterCard and Visa cards. Debit cards without a credit card logo are not accepted.

Effective March 14, 2016 only full-fare one-way, 7 day weekly, and monthly tickets are available for purchase from QuickTrak machines.  Senior/disability and Student Advantage tickets must be purchased from one of the other options below.

For ticketing kiosk issues please contact Amtrak at 1-800-872-7245. Once the automated voice begins presenting options, press “0” to speak to a reservations agent. Identify yourself as a MARC customer who had difficulty with an Amtrak ticket vending machine, and ask to be connected to the Support Desk.

Ticket Agent

Ticket agents are available at the following stations: Washington Union Station, New Carrollton, Odenton, BWI Thurgood Marshall Airport Rail Station, Baltimore Penn Station and Frederick. Tickets can be purchased with cash, major credit cards or Commuter Choice Maryland vouchers. Passengers are required to show a valid government-issued photo ID when purchasing tickets at Amtrak ticket counters (this is an Amtrak policy).

On-Board from the Conductor

One-way tickets may be purchased on board MARC Trains with cash only; no debit or credit cards or checks are accepted. Tickets purchased on trains are subject to a $5.00 surcharge if the ticket vending machine was available and/or the ticket office was open at train departure time. The $5.00 surcharge applies to all passengers except senior and certified disability fares. Conductors cannot accept any bill denominations above $20 for cash purchases on trains. Passengers presenting bills larger than $20 will be asked to leave the train at the next station with a TVM or a ticket office to purchase their ticket. All ticket sales on board the train are final and are non-refundable.

Online

One-way, weekly, monthly and Transit Link Cards (TLC) are available for online  purchase through mta.commuterdirect.com or by calling 410-697-2212; TDD at 800-828-1120. MARC tickets can be purchased individually or as auto-renewable orders. Please note that MARC Train Service does not offer electronic ticketing – all tickets must be mailed. The email receipt sent by Commuter Direct will not be honored for travel. Please allow 4-6 business days for delivery.

Commuter Stores

MARC tickets are sold at the Commuter Stores listed below. They accept cash, company check, traveler’s checks, money orders, all major credit cards, as well as company-sponsored debit cards (e.g. TRANServe Visa). They also accept electronic SmartBenefits, MTA Commuter Choice Maryland vouchers and TranBen vouchers.

The Commuter Store at Ballston
901 N. Stuart Street, Suite Kiosk, Arlington, VA 22203
(located directly above the Ballston Metro entrance)
703-528-3541
Monday – Friday 7:00 a.m. – 7:00 p.m.
Saturday 7:00 a.m. – 3:00 p.m.

The Commuter Store at Crystal City
1615-B Crystal Square Arcade, Arlington, VA 22202
703-413-4287
Monday – Friday 7:00 a.m. – 7:00 p.m.

The Commuter Store at Odenton
(Inside the Odenton MARC Train Station)
1400 Odenton Road, Odenton, MD 21113
410-674-4885; 410-674-4136
Monday – Friday 4:45 a.m. – 7:00 p.m.; 
Saturday 7:30 a.m. – 3:30 p.m.; 
Sunday 9:15 a.m. – 1:30 p.m.

The Commuter Store at Rosslyn
1810 N. Moore St., Suite 235, Arlington, VA 22209 
703-525-1995
Monday – Friday 7:00 a.m. – 7:00 p.m.,
Saturday 8:00 a.m. – 2:00 p.m.

The Commuter Store at Shirlington
2975 S. Quincy Street, Arlington, VA 22206
703-820-4981 (call ahead for MARC TLC purchases at this location)
Monday – Friday 10:00 a.m. – 7:00 p.m. (closed from 1:30 p.m. – 2:00 p.m.)

The Mobile Commuter Store
Locations vary; stops are located in Washington, DC, Arlington, VA and Johns Hopkins in Baltimore. Visit commuterpage.com/mcs for the Mobile Commuter Store schedule.

What kinds of tickets are available?

One-way

Good for a single one-way trip between the station or zones indicated on the ticket. Tickets expire six months from the purchase date. Tickets are valid for travel in either direction.

5-Day Weekly

Good for unlimited travel between the stations indicated on the ticket beginning on the Monday of the designated week until midnight of the following Friday. This ticket is not valid for any travel on Saturdays or Sundays. The 5-Day Weekly can only be purchased at mta.commuterdirect.com, the four Commuter Stores and Odenton and Frederick MARC stations.

7-Day Weekly

Good for unlimited travel between the stations indicated on the ticket beginning on the Saturday of the designated week until midnight of the following Friday.

Monthly

Good for unlimited travel between the stations indicated on the ticket during a calendar month. They are non-transferable, but partially refundable up to the 10th service day of the month. 

 Tickets Valid on Connecting Transit

Weekly and Monthly tickets can be used on the following: MTA Local Bus, Light Rail, Baltimore Metro Subway and Neighborhood Shuttles; WMATA Metrobus (base fare only) in Maryland, Washington, DC and Virginia; Montgomery County RIDE ON and Frederick County TransIT. Weekly or monthly Frederick or Monocacy ticket holders may also ride MTA Commuter Bus Route 515 between Frederick, MD and Shady Grove Metrorail Station.

TLC (Transit Link Card)

In addition to the MARC monthly ticket and the transit options it provides, the TLC adds unlimited Washington Metrorail travel for one calendar month. The TLC is available for purchase at Commuter Stores, MARC Odenton Station and mta.commuterdirect.com . The website also provides the current price of this product. Please note that this product is non-refundable under any circumstance.

Senior

Qualifying customers receive a 50 percent discount off the price of all full-fare MARC tickets, except the Washington Metrorail portion of the TLC. Senior citizens (65 and older) must show one of the following:

  • Valid government-issued photo ID showing date of birth (e.g., driver's license), or
  • Valid Medicare Card and any valid government-issued photo ID

Seniors (65 and older) who do not have a driver's license may apply for a Maryland Photo Identification Card at any Maryland Motor Vehicle Administration office. There is no fee.

Disability

Qualifying customers receive a 50 percent discount off the price of all full-fare MARC tickets, except the Washington Metrorail portion of the TLC. Individuals with disabilities must show one of the following:

  • Valid MTA Disability Photo ID Card, or valid disability ID from another transit agency AND any valid government-issued photo ID (e.g., driver's license), or
  • Valid Medicare Card AND any valid government-issued photo ID, or
  • Valid MTA Mobility Photo ID

To obtain an MTA Reduced Fare Disability ID card, an application must be filled out by the applicant and the applicant’s health care professional. The application is available at the Reduced Fare Certification Office (410-767-4833).

Applicants must return the completed application by fax (410-333-4347), by mail (MTA Reduced Fare Certification Office, 6 St. Paul St., Baltimore, MD 21202), or in person. The Disability Reduced Fare Card is not available the same day that the application is received. The applicant, if approved, will be notified when to come in and have their photo taken, and an ID card will be issued on that day.

For further information, call the MTA Reduced Fare Certification Office at 410-767-4833, or TTY 410-333-2051 for people who are hearing and/or speech impaired. Office hours are Monday through Thursday, 8:30 a.m. – 4:30 p.m.

Student Advantage

Members of the Student Advantage program are eligible for a 15 percent discount on one-way, weekly and monthly tickets. In order to enroll in the program visit studentadvantage.com or call 1-877-256-4672.  A Student Advantage Card and valid high school or college ID must be presented at the time of purchase and be shown to the conductor on board the train.  Student Advantage tickets cannot be purchased on board the train from the conductor.

Children

Two children under the age of six may ride free of charge when accompanied by a full-fare paying passenger. Additional children (under the age of six) and children age six and above will be charged the appropriate full fare. The free-child allowance does not apply to passengers traveling on any type of reduced fare.

Groups

Please note: Group fares will not be available for travel on January 20, 2017 (Presidential Inaguration Day).  All passengers must be in posession of a valid one-way, weekly, or monthly ticket.

Groups of 10 to 60 may receive the group rate of 50 percent off the price of a full-fare MARC ticket for travel on Mondays and Fridays only. Contact the MARC Group Sales Office at 410-674-4885 between the hours of 9:30 a.m. – 3:00 p.m. or email to groupmoves@commuterdirect.com at least two weeks in advance to make reservations. Groups must receive a confirmation in order to receive the group rate. Group tickets are not issued at MARC or Amtrak ticket locations without confirmation through the MARC Group Sales Office. Reservations are made on a first-come, first-served basis. 

What else do I need to know about my tickets?

Lost, damaged or stolen tickets are non-refundable and irreplaceable. MARC will not issue replacement tickets. Please check with the attendant at Gate B in Union Station to see if your ticket has been turned in.

Do not laminate tickets as this will make them unreadable. Please write your name and contact number on your ticket so that it can be returned to you if found. If tickets are found please turn them in to Gate B at Union Station or to a conductor. 

MARC Ticket Refund Policy

One-way tickets are non-refundable. Both types of weekly tickets are refundable if the return postmark is dated no later than 11:59 p.m. the Friday prior to the effective week.

Monthly and TLC tickets are refundable when presented at a ticket office or based on return postmark dated, as follows:

Postmarked prior to effective month

100% refund

Postmarked 1st through 5th of effective month

75% refund

Postmarked 6th through 10th of effective month

50% refund

Postmarked after the 10th of effective month

0% refund

The Transit Link Card (TLC) portion is non-refundable
under any circumstance.

 

Refunds will not be given for any tickets purchased with transit benefits. Refunds can only be made from an Amtrak ticket office or Commuter Direct. For ticketing issues when purchased from an Amtrak Quik-Trak machine, please contact Amtrak at 1-800-872-7245. Once the automated voice begins presenting options, press “0” to speak to a reservations agent. Identify yourself as a MARC customer that had difficulty with an Amtrak Quik-Trak machine, and ask to be connected to the Support Desk. 

Ticket Cross-Honoring on Amtrak Trains

MARC one-way tickets are never valid on Amtrak trains, except in the event of service disruptions as directed by MTA or Amtrak management. MARC weekly and monthly ticket holders may ride the following Amtrak trains Monday through Friday only:

 Penn Line Northbound, Monday – Friday

  • Northeast Regional Trains 148 and 188: Restricted
    to ticket holders whose destination is Aberdeen Station only.

 Penn Line Southbound, Monday – Friday

  • Northeast Regional Train 151: Restricted to ticket holders boarding at Perryville, Aberdeen and Edgewood Station only.
  • Northeast Regional Train 181: Restricted to ticket holders boarding at Aberdeen Station only.
  • Northeast Regional Train 85: Restricted to ticket holders boarding at Aberdeen Station and de-training at Baltimore Penn Station only.
  • Northeast Regional Train 137: Restricted to ticket holders boarding at Baltimore Penn Station and de-training at New Carrollton and Washington Union Station only.

Travel must be in accordance with the zone/city pairs on the ticket, and only on days when MARC weekday service operates. MARC tickets are not honored on Amtrak trains on weekday holidays that MARC operates service (e.g. Columbus Day) or on holidays which no MARC service operates. Passengers may only ride Amtrak trains between the points indicated in the MARC timetable in accordance with the applicable footnotes in the Penn Line schedule.

Amtrak trains do not honor MARC tickets on the weekend. Please use the MARC Penn Line weekend service.

Ticket Cross-Honoring on MARC Trains

Penn and Camden Line tickets are always cross-honored between the two lines for travel to equivalent zones. However, Brunswick Line tickets are not valid for travel to equivalent zones on the Camden and Penn Lines and Camden and Penn Line tickets are not honored on the Brunswick Line.

Camden Line tickets from Washington to:

Are also honored on the Penn Line to:

Riverdale, College Park, Greenbelt

New Carrollton, Seabrook

Muirkirk, Laurel, Laurel Racetrack, Savage, Jessup

Bowie State, Odenton

Dorsey, St. Denis

BWI Airport, Halethorpe

Baltimore  Camden Station

West Baltimore, Baltimore
Penn Station

Tickets are also honored on Camden from Penn

LOCALLY OPERATED Transit Services  with MARC Train Connections

Washington Metropolitan Area Bus Service

202-637-7000 | wmata.com

Union Station and multiple MARC stations in the Greater Washington Metropolitan Area. Metrobus
B30 provides express service between the Greenbelt MARC/Metro Station and BWI Marshall Airport.

 

Montgomery County Ride On

240-777-0311 | montgomerycountymd.gov/rideon
Germantown, Metropolitan Grove, Gaithersburg, Washington Grove, Rockville, Kensington, Silver Spring stations

 

TransIT Services of Frederick County

301-600-2065 | frederickcountymd.gov/Transit
Downtown Frederick, Monocacy, Point of Rocks stations

 

Harford County Transit

410-612-1621 | harfordcountymd.gov/services/transportation
Aberdeen, Edgewood stations

 

Prince George's County-The Bus
301-324-2877
princegeorgescountymd.gov/sites/PublicWorks/Transit/TheBus
Greenbelt, College Park, Riverdale, New Carrollton stations

 

Regional Transportation Agency of Central Maryland

800-270-9553 | transitrta.com
Anne Arundel County, Howard County,
Northern Prince George’s County and the City of Laurel

 

University of Maryland, College Park (Shuttle UM)

301-314-2255 | transportation.umd.edu/shuttle.html
College Park, New Carrollton and Silver Spring stations

 

University of Maryland, Baltimore County (UMBC Transit)

410-455-2454 | umbc.edu/transit

BWI Marshall and Halethorpe stations

 

University of Maryland, Baltimore (UM Shuttle)

410-706-2287 | umaryland.edu/shuttlebus

Penn Station

 

PENN LINE

Perryville

650 Broad Street

Perryville, MD 21903

 

Aberdeen

18 E. Belair Avenue

@ US Rt. 40 East

Aberdeen, MD 21001

 

Edgewood

2127 Old Edgewood Road

Edgewood , MD 21040

 

Martin State Airport

2710 Eastern Blvd.

Middle River, MD 21220

 

Penn Station*

1500 N. Charles Street

Baltimore, MD 21202

 

West Baltimore

401 Smallwood Street

Baltimore, MD 21223

 

Halethorpe

5706 Southwestern Blvd.

Baltimore, MD 21227

 

BWI Marshall Rail Station*

7 Amtrak Way

Linthicum, MD 21240

 

Odenton

1400 Odenton Road

Odenton, MD 21113

 

Bowie State

13900 Old Jericho Park Road

Bowie, MD 20720

 

Seabrook

6221 Seabrook Road

Lanham, MD 20706

 

New Carrollton*

4300 Garden City Drive

@ New Carrollton

     Metro Station

New Carrollton, MD 20784

 

Washington Union Station*

Mass. Ave. & First St. N.E.

Washington, DC 20002

 

Camden Line

Washington Union Station*

Mass. Ave. & First St. N.E.

Washington, DC 20002

 

Riverdale

4700 Queensbury Road

Riverdale, MD 20737

 

College Park*

7202 Bowdoin Avenue

College Park, MD 20740

 

Greenbelt*

5600 Greenbelt Metro Drive

Greenbelt, MD 20770

 

Muirkirk

7012 Muirkirk Road

Beltsville, MD 20705

 

Laurel

22 Main Street

Laurel, MD 20707

 

Laurel Park

20 Racetrack Road

Laurel, MD 20725

 

Savage

9009 Dorsey Run Road

Annapolis Junction, MD 20701

 

Jessup

8 Old Jessup Road

Jessup, MD 20794

 

Dorsey

7000 Deerpath Rd. @ MD 100

between U.S. 1 & Md. 295

Elkridge, MD 21075

 

St. Denis

1734 Arlington Avenue

Baltimore, MD 21227

 

Baltimore Camden Station*

S. Howard St. and W. Conway Street, Baltimore, MD 21201

 

Brunswick Line

Martinsburg , WV*

229 E. Martin Street

Martinsburg, WV 25401

 

Duffields, WV

5057 Flowing Springs Road

Duffields, WV 25414

 

Harper’s Ferry, WV

120 Potomac Street

Harper's Ferry, WV 25425

 

Brunswick

100 S. Maple Avenue

Brunswick, MD 21716

 

Frederick*

100 South East Street

Frederick, MD 21704

301-682-9716

 

Monocacy

7800 Genstar Drive

Frederick, MD 21703

 

Point of Rocks

4000 Clay Street

Point of Rocks, MD 21777

 

Dickerson

22211 Mt. Ephraim Rd.

Dickerson, MD 20842

 

Barnesville

8 Beallsville Road

Barnesville, MD 20838

 

Boyds

15031 Clopper Rd.

Boyds, MD 20841

 

Germantown

19311 Mateny Hill Rd.

Germantown, MD 20874

 

Metropolitan Grove

3 Metropolitan Ct.

Gaithersburg, MD 20878

 

Gaithersburg

5 S. Summit Ave.

Gaithersburg, MD 20877

 

Washington Grove

100 Railroad St.

Gaithersburg, MD 20877

 

Rockville*

307 S. Stonestreet Ave.

Rockville, MD 20850

 

Garrett Park

11015 Rokeby Ave.

Garrett Park, MD 20852

 

Kensington

3701 Howard Ave.

Kensington, MD 20902

 

Silver Spring*

1170 Bonifant Street

Silver Spring, MD 20910

 

Washington Union Station*

Mass. Ave. & First St. N.E.

Washington, DC 20002

 

information

MARC Schedule and Fare Information................................. mta.maryland.gov

                                                                                         800-325-RAIL (7245)

MTA Police (24/7)................................................................... 410-454-7720

MARC Email............................................................ MARC@mta.maryland.gov

MARC Train Tracker.............................................................. marctracker.com

MARC Group Travel Reservations........................................... 410-674-4885

                                                                    groupmoves@commuterdirect.com

Please note: Group fares will not be available for travel on January 20, 2017 (Presidential Inaguration Day).  All passengers must be in posession of a valid one-way, weekly, or monthly ticket.

MTA Transit Information......................................................... 410-539-5000

     Toll-free......................................................... 866-RIDE-MTA (743-3682)

     TTY....................................................................................... 410-539-3497

MTA Directory Assistance....................................................... 888-218-2267

MTA Comment Line................................................................. 410-333-2354

Commuter Choice Maryland.................................................... 410-767-8750

Commuter Direct..................................................... mta.commuterdirect.com

                                                                                                     410-697-2212

SmartBenefits (WMATA)......................................................... 202-962-1326

 

Connections

Amtrak....................................................................................... 800-872-7245

Annapolis Transit....................................................................... 410-263-7964

BWI Marshall Airport................................................................ 800-435-9294

Frederick County TransIT......................................................... 301-600-2065

Harford County Transit............................................................ 410-612-1621

Metrorail & Metrobus (DC)..................................................... 202-637-7000

Prince George's County-The Bus............................................. 301-324-2877

Regional Transportation Agency of Central Maryland
     (Anne Arundel County, Howard County, Northern
     Prince George’s County and the City of Laurel)................ 800-270-9553

Ride On (Montgomery County)............................................... 240-777-0311

UMD-College Park (Shuttle UM)............................................ 301-314-2255

UMBC Shuttle (Catonsville)..................................................... 410-455-2454

UM-Baltimore (UM Shuttle)................................................... 410-706-2287

Virginia Railway Express (VRE)................................................ 703-684-1001

Virginia Regional Transit.......................................................... 877-777-2708

 

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