MTA MobilityLink (Paratransit) Program
MobilityLink service is for individuals with disabilities who are unable to use the MTA fixed route system, which includes CityLink, LocalLink, Metro SubwayLink or Light RailLink service. MobilityLink service is provided by the MTA via contracts with Veolia Transportation, MV Transportation, and First Transit Inc. Certified Riders may click here for more information or to use PASS Web.
What's PassWeb? Find out here!
What is MobilityLink?
MobilityLink is a specialized transit service available to people, who because of a disability are functionally unable to get to a bus stop, wait unassisted at a stop or station or board or ride a bus or train by themselves.
MobilityLink is a shared ride service offered from the first exterior door of your home or pick up location to the first exterior door of your destination.
Where and When Does MobilityLink Operate?
MobilityLink service is available within three quarters (¾) of a mile of any LocalLink route in Baltimore City and Anne Arundel and Baltimore counties and within three quarters (¾) of a mile radius of a Light RailLink or Metro SubwayLink station. This does not include MARC Train or Commuter Bus routes.
MobilityLink is available on the same days and during the same hours as any LocalLink, Light RailLink or Metro SubwayLink 365 days a year.
Reservations are accepted during normal business hours seven days a week. You may make reservations by calling MobilityLink at 410-764-8181 or the free TDD 711 Maryland Relay Service. You can always reach the Late Line 24 hours a day seven (7) days a week.
Customer Care is open Sunday through Saturday 8:00 a.m. to 5:00 p.m. Certification hours are from 8:00 a.m. to 4:30 p.m.
Cancellations can be made using the IVR system 24 hours a day seven (7) days a week.
What Does it Cost to Ride?
Effective June 25, 2017 the one way fare is $2.00 for eligible riders and their guests. If you are certified to travel with a Personal Care Attendant (PCA) they ride for free. Passengers must pay the exact fare when boarding the bus. A maximum of two children under the age of six (6) may ride free of charge and children over six (6) pay the adult fare of $2.00.
We cannot provide change, nor do we accept round trip fares.
A 20 ride ticket book may be purchased for your convenience at the MTA Transit Store located at 6 Saint Paul Street 1st Floor Baltimore, MD 21202 Monday through Friday between 8:00 AM and 5:00 PM. Call the Transit Store for more information at 410-767-3447 or go on line to MTA.maryland.gov/pass-store to purchase the ticket ride book. Tickets never expire and are valid anytime.
All tickets purchased prior to June 25, 2015 will be honored at the reduced price. Customers will not have to pay the additional $0.05.
How to Participate
To qualify for MobilityLink service applicants must have an impairment that substantially limits their ability to independently access, board or ride other MTA services.
Be sure to read the directions before completing your part of the application and then send it to your health care provider to fill out. Be sure that your health care provider gives you the original signed application that includes their license number, then call for an appointment to be interviewed.
The Certification Office hours are from 8:30 a.m. to 5:00 p.m. Monday through Friday. Appointments are scheduled between 8:15 a.m. and 2:45 p.m. Please allow up to 4 hours for your appointment. You may also be asked to participate in a functional or cognitive assessment after your interviewTransportation will be provided to the MobilityLink Certification Office located at 4201 Patterson Ave., Baltimore, MD 21215
How to Appeal a Determination
MOBILITYLINK APPEALS PROCESS
(Effective September 12, 2016)
The MobilityLink Appeals, Office of Equal Opportunity Compliance Program (MobilityLink OECP) has established a new appeal process for MobilityLinkFZ and Call-A-Ride services. You may take an appeal if you have been; (1) denied eligibility; or (2) granted temporary or conditional eligibility and believe you should have been granted full eligibility; or (3) suspended or barred from receiving services.
To do so, you must follow these steps to appeal the decision:
- You must submit the attached appeals form to MobilityLink Appeals, Office of Equal Opportunity Compliance Programs within 60 days from the date on your determination letter or you will lose your right to appeal.
- The form must be received by the MobilityLink Appeals, (OECP) at the following address:
Office of Equal Opportunity Compliance Programs
4201 Patterson Avenue 2nd Floor
Baltimore, MD 21215
- Maryland Transit Administration (MTA) will grant current customers temporary paratransit service during the appeal process. MobilityLink, does not offer temporary paratransit service to new applicants during the appeal process. If an appeal determination has not been made within 30 days of your appeal hearing, MTA MobilityLink will provide you with paratransit service from the 31st day until an appeal decision is made.
- Your appeal request may be done in person, by phone or in writing. We will notify you of the date, time and location (if you choose to appear in person). We will schedule your hearing within 30 days of receipt of your appeal request.
- In order to obtain a copy of your MobilityLink Application and all supporting documents before your hearing, you must mark the option “I would like a copy of my file” when completing the attached MTA’s Hearing Request form. You may also submit a written request for your MobilityLink Application and all supporting documents no less than 10 days before your hearing. MTA encourages you to provide an email address on your request for faster service.
- Please contact MobilityLink to schedule a ride to your appeal hearing if needed. The ride will be provided free of charge to encourage your attendance at the hearing.
- It is important that you attend the hearing in person, by phone or that you submit by the hearing date any information you would like us to consider. If you have scheduled a telephone hearing, please make sure the MobilityLink Appeals, OECP has a good contact number to reach you at the designated date and time.
- To reschedule, contact the MobilityLink Appeals, OECP at 410-764-8507 and a new hearing will be scheduled within 30 days. You may be required to provide documentation to support your postponement request.
- If you fail to participate in your appeal, the original decision will be reviewed and an appeal decision will be rendered as to whether to uphold or overturn the original decision.
- You may have a representative with you during the hearing (for example, someone from an advocacy organization or an attorney).
- An appeal decision will not be made at the time of the hearing, but will be provided in writing within 30 days of the hearing date.
- This document is available in an alternate format or translated upon request. Please contact the department listed below.
**Este documento se encuentra disponible en un formato alternativo o traducido según solicitud.
The Maryland Transit Administration is committed to ensuring that no person is excluded from participation in or denied the benefits of its transit services on the basis of race, color or national origin, as protected by Title VI of the Civil Rights Act of 1964.
Participation for Out of Town Visitors
If you are a visitor with a disability, the MTA will be happy to assist you use the MobilityLink service for up to 21 days each year. Simply fax us your eligibility determination letter from your service provider to 410-764-8509. We need to know your name, and when you want to travel and how we should send you information confirming your eligibility for MobilityLink. It may take up to 3 days to process so please plan ahead.
If you have not been certified by another transit system and wish to use our service, please tell us what mobility device you use or provide a doctor’s note confirming a disability along with the information requested above.